The original estimate was higher than the amount shown as spent here. She wanted payment in advance, but we agreed on partial payment in advance of 100, with the balance due upon completion. She came to look at the job, detailed in an email what would be done, and seemed to understand. They showed up on the day and time indicated, having been given a key. It was a move-out cleaning of an empty home. I received a txt mid-morning at work asking to come inspect their work, and to bring along the balance of the payment. I left work, thinking they had done surprisingly fast work, and arrived home to see why. They had not started 2 levels of the home, and claimed to have the 3rd level done. As I walked around and pointed out everything they had missed, they tried to fix some things, and made excuses for other things. Their cleaning materials did not look professional at all. They may have tried, but did not have proper cleaning equipment. They left obvious things undone. One of the things I pointed out was something she said in the email would be done, and when there she claimed that was not something she needed to do. I asked them to just stop and leave, although they refused to refund any of the downpayment. The quality of the work was poor, and I don't like how they pushed for their money in advance, even texting me at work to come and pay them when they were not nearly done with the job. I do not recommend using this service. Update: I was not going to detail, but I felt that a response is necessary to the reply. The email offer to refund part of the payment came after I posted the above on Angie's list. While at the home, when I asked about a partial refund, she said they will just keep cleaning, and did not respond to my request for a refund at the time of the above posting. But since then, yes, she offered a refund. I did not respond to the email offering the refund, because they did do some cleaning, and although it was not what I expected, it did give a head start. I did not want to have to go back over and clean the entire house and touch things up, or have my molding or other things damaged, and I had to go back to work that day so I could not stay to keep an eye on that, so I had to ask them to leave. They seemed like nice people, and tried, and although it was not to my satisfaction, I decided not to push for a refund. I did change the responsiveness rating here because of the email offer, even though it came after the Angies list posting. The tools they were using on the tub were a very small abrasive brush, a small sponge, and a small pumice stone. The tub is acrylic, and should never have been scrubbed with an abrasive brush or pumice stone, as that can damage it. I was able to clean the things they said that they could not with a normal scrub brush and then a magic eraser. I asked about cleaning dust on the wall, and was told they do not do that, although the email before coming said they would do it. There was still soap around the sink faucet, the toilets were not cleaned under the rims, there was dust on the window seat in the bedroom and middle window ledges, dust on the towel racks and light switches in the bathrooms (the email indicated light switches would be dusted), and the grout was not completely cleaned in the tile shower. The person sweeping the steps was banging the sweeper hard against my freshly painted molding, which was when I decided this was enough. I had pointed out the neglected spots on the first visit, as we had moved out a while before and had been busy moving, so they knew in advance what the project entailed. If it was too much work for them, they probably should have just said so. Perhaps they are fine when the job is smaller.