Knoxville Pool Liner Replacement

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293
Reviews
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Recent Review: They built my pool 30 years ago and I have used them ever since. I purchase chemicals from them and they open and close my pool every year. They have always given me wonderful service. They are polite, knowledgeable, professional and my pool looks great and is built like a rock after all this time.
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Recent Review: What happened:We needed to replace our in ground pool liner. I called 6-8 different retailers in our area to get quotes. Hot Water was one of them. We only got an estimate from them for replacing the liner and doing fix ups to our pool. Did we choose this company: We choose not to go with them because their quote was very low compared to the rest of the retailers. It made us question why it was so low and it made us uneasy. See other reasons in last paragraph.  The visit from the company:A gentleman and lady showed up and only measured the width and length of our pool. They did not provide anything to us in writing on the spot and they also left their measuring tape behind at our home (it was returned to them). They did not take specific measurements, which meant they were going to need to come back to do so and take longer to order the liner. They also did not bring samples of liners or patterns with them to our appointment (took place at our home). They were nice and seemed to know what they were talking about. They were offering to give us the same thickness of liner as others, to replace gaskets (but not face plates), to patch the cement where needed, to remove the old liner but they would not dispose of the liner, they would not fill the pool for us, also not included was replacement of wall foam. Over all, we would go to their store to purchase supplies if needed. In the future will we call them again: yes. What we did not like was, they just were not as professional/organized as other companies, very low estimate. They were also not going to dispose of the old liner for us and that would cost us extra money with our trash man.
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Recent Review: They had worked on the pool before I moved in to this place. They did okay. Their price was reasonable.
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1
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Recent Review: I am highly unsatisfied with this company for two main reasons. 1. In the spring of 2011 they came to our home to replace the "liner lock strips" that fit between the top of our liner bead and the coping around our pool and to stretch the liner back in to the metal rails around the top of our pool. They got the liner to back in and they put in place all new strips. They did tell me that they installed the liner 5 years prior. (this will be relevant in the last paragraph). 2. This year they would not come to our home as stated in the "services performed" section of this narrative UNLESS we provided them with a 50% deposit towards the payment of a new liner on the day they came to take the actual measurements. They did give me an over the phone quote that included the following: Only a 20ml liner, no 28 ml liners offered for the same price, no filling of the pool water but they would schedule it, there was extra charge for replacement of wall foam, they would replace gaskets and face plates for no extra charge and to give us up to 3 buckets of patch for the bottom of the pool at no extra charge. Would I go to their store: yes, they have a very large and nice show room with a variety of pool products. It is the nicest one in the area. They do also have a large and informative website. Their price was very competitive. Why we choose not to go with this company:If they originally installed the liner 6 years ago (as of this year), they should have used a deeper "bead" style to fit the lock system that is original to the pool (we do not have a typical in ground pool) . This made us question how familiar they are with our style of pool and if it could be done correctly this time. Also we were highly put off when they would not even come to our home to look at the pool and to give us the estimate unless we basically went with their company by paying them the 50% down the day of the estimate. If they came and looked at the pool and the in person quote was much higher then the over the phone, how would we be able to provide the difference? This basically would force us to go with them. Out of the 8 estimates we got they were the only company who would not physically come to see our pool . We were very disappointed.

Reviews in Knoxville to Replace Swimming Pool Liner

BHot Water Inc
What happened:We needed to replace our in ground pool liner. I called 6-8 different retailers in our area to get quotes. Hot Water was one of them. We only got an estimate from them for replacing the liner and doing fix ups to our pool. Did we choose this company: We choose not to go with them because their quote was very low compared to the rest of the retailers. It made us question why it was so low and it made us uneasy. See other reasons in last paragraph.  The visit from the company:A gentleman and lady showed up and only measured the width and length of our pool. They did not provide anything to us in writing on the spot and they also left their measuring tape behind at our home (it was returned to them). They did not take specific measurements, which meant they were going to need to come back to do so and take longer to order the liner. They also did not bring samples of liners or patterns with them to our appointment (took place at our home). They were nice and seemed to know what they were talking about. They were offering to give us the same thickness of liner as others, to replace gaskets (but not face plates), to patch the cement where needed, to remove the old liner but they would not dispose of the liner, they would not fill the pool for us, also not included was replacement of wall foam. Over all, we would go to their store to purchase supplies if needed. In the future will we call them again: yes. What we did not like was, they just were not as professional/organized as other companies, very low estimate. They were also not going to dispose of the old liner for us and that would cost us extra money with our trash man.
- Megan F....
BA & M Pool Services
They had worked on the pool before I moved in to this place. They did okay. Their price was reasonable.
- Tom O....
DArtesian Pools And Spa
I am highly unsatisfied with this company for two main reasons. 1. In the spring of 2011 they came to our home to replace the "liner lock strips" that fit between the top of our liner bead and the coping around our pool and to stretch the liner back in to the metal rails around the top of our pool. They got the liner to back in and they put in place all new strips. They did tell me that they installed the liner 5 years prior. (this will be relevant in the last paragraph). 2. This year they would not come to our home as stated in the "services performed" section of this narrative UNLESS we provided them with a 50% deposit towards the payment of a new liner on the day they came to take the actual measurements. They did give me an over the phone quote that included the following: Only a 20ml liner, no 28 ml liners offered for the same price, no filling of the pool water but they would schedule it, there was extra charge for replacement of wall foam, they would replace gaskets and face plates for no extra charge and to give us up to 3 buckets of patch for the bottom of the pool at no extra charge. Would I go to their store: yes, they have a very large and nice show room with a variety of pool products. It is the nicest one in the area. They do also have a large and informative website. Their price was very competitive. Why we choose not to go with this company:If they originally installed the liner 6 years ago (as of this year), they should have used a deeper "bead" style to fit the lock system that is original to the pool (we do not have a typical in ground pool) . This made us question how familiar they are with our style of pool and if it could be done correctly this time. Also we were highly put off when they would not even come to our home to look at the pool and to give us the estimate unless we basically went with their company by paying them the 50% down the day of the estimate. If they came and looked at the pool and the in person quote was much higher then the over the phone, how would we be able to provide the difference? This basically would force us to go with them. Out of the 8 estimates we got they were the only company who would not physically come to see our pool . We were very disappointed.
- Megan F....