On June 28, 2012, we signed our first contract, made an initial down payment, and prepaid for special orders with Eco Builder Services Co. (Gino Nalaschi) for three jobs: deck work, porch demolition and reconstruction with re-supporting of the porch roof, and installation of a sliding glass door. The deck was completed in July but it took longer than the estimated two days. In the completion of the work, a 4 x 4 post was used instead of the 6 x 6 listed in the contract, because Gino thought it better matched an existing post. Since this would have been difficult to replace, we decided to let it go. Otherwise, we were fairly pleased with the deck work. The start date for the rest of the work, much more substantial than the initial deck job, was supposed to be "august 1st or week before" by contract, but Gino had told us at the end of the deck work it would probably be the second week of August for the start. Not having heard from him, we emailed him about a start date for the sliding door (a 1 day job by the contract), asking him to complete at least that installation by August 22. He replied the same day and said it wouldn't be a problem. We still don't have a new door, five months later. (Although we have paid for one.) Frustratingly, the one day he committed to come in October and we took off work to be available, no one showed up. We called Gino and he was "surprised" no one was there. The porch work began in late August and was estimated to take 9-14 days. It is important to note that Gino promised that once work began, his crew would be on the job, weather permitting, every work day until its completion. He soon discovered his plan of jacking up the roof and re-supporting it would not be enough and more work needed to be done. (This was not a big surprise to us.) On August 31, 2012, we signed an additional contract and paid in full the amount to have the roof over the porch mostly rebuilt. The job time estimate in the contract for this was an additional 4-5 days. At the end of September, the roof work was "completed", but we noticed the new roof was leaking in two places and some shingles were not laying down flat. While Gino was responsive, it seems some repair is still needed. Demolition on the porch began around early October. On October 31, 2012, we signed an additional contract (again a reasonable one) for foundation repair, waterproofing, and back filling of the area and paid in full the amount of that work. The job time estimate in the contract was and additional 3-4 days, bringing the total number of estimated days to 17-24. This was 2 months after that work had started! To our greater frustration, once that additional work was paid for, there was only minor debris clean up at the start of November and then no work for the entire rest of the month of November! At this point we tried imploring Gino to come and finish the work before the weather made it impossible. Gino kept "understanding" our concerns, but no one came. He often had excuses. These could very well be valid, but they came nowhere close to explaining the many weeks of absence. Finally, in December, some work resumed, and Gino pledged we would "have a porch by the holidays." Shortly thereafter, on December 14, work stopped, and we have not heard from Gino since. It also became evident, during this December period, that Gino changed the plans from the original contract, without consultation, by redesigning the porch height but making no mention of a step and by adjusting other structural parts of the porch. This was only discovered after several times of questioning the order in which he said he was planning to complete the work. At the time of this review (Jan. 23, 2013), almost five months have passed since the beginning of a job that was estimated to take around one. Our porch roof is still propped up with 2 x 4's. There is still a pit in front of the house where the old porch used to be. The front foundation of our house has been left exposed for the winter, and there are numerous gaps/openings into our finished basement. We have had a notable amount of mice in the basement. Despite his pledge (in the contracts) to clean up the job site every day, we still have debris, materials, and equipment under our deck, on our driveway, in our yard, and on the sidewalk leading to front door. During the work in October, piles of debris sat on our driveway for weeks instead of being hauled away, blocking our garage and damaging some of the lawn. Several parts of our property have been damaged throughout: several solar lights along the sidewalk to the porch, ceiling tile in the basement from water damage (which Gino said he would replace), and framing on the side of the garage near the porch has several dents. On days that "work" was going on and one of us was home, we would often see someone arrive for awhile, then leave for a few hours and return later. Given Gino's surprise at other times that no one was working when we called, we wondered how often Gino might have thought work was going on when no one was actually here. We also wondered whether, knowing that he blew it on getting our job done on time, he dedicated himself to making sure his other contracts were completed on schedule to minimize any negative reviews or complaints. Now seeing other people's experiences, mirroring ours, that we only wish we had seen before June, it appears that this mismanagement is a fundamental problem with Eco Builders. The only question is how much purposeful misinformation is being given. We are busy people, and hiring someone who could reliably complete this job in a given time frame was important to us when searching for contractors this summer. The rave reviews received on Angie's List for Gino's promptness and people saying they used this company more than one time were big reasons we chose him. Literally every commitment Gino made on our porch/roof job regarding the duration of work, the completion of work, or when people would work, has not happened. We believe that Gino is capable of completing a quality job but we just need it completed. We need him to put forth a plan and stick to it! In the meantime, we're left waiting, hoping a one month job that started in August may finally be completed, while our property is exposed to the elements. We can provide additional details and time line information as well as photos.