We had Eric from Reliance come in and install a kitchen faucet kit that I had purchased at a local Big Box store and then found I did not have the tools or expertise to do it myself. Right off the bat, Eric found that the shut off valves beneath the sink were not operative. This was a problem because (as we soon learned..), we did not have a main water shutoff valve for the entire house anywhere inside. This valve is located beneath the manhole cover for our water meter, which is located in our front lawn at least 50 feet away from the house and at some distance down into the hole at that. I have no idea who designed this system like this and I don't think I want to know, I'm just glad they aren't a currently practicing paramedic, surgeon or airline pilot.. Anyway, with some Herculean effort, Eric was finally able to reach the main shutoff under the manhole cover. We shut the water off and bled the other faucets in the house so the work could proceed. Within an hour, Eric had the new faucet installed. This really bowled me over given I had spent 10 hours over the weekend under that sink and never even got a single lock nut loosened. At this point, given the non-functional condition of the shut-off valves under the sink and the complete lack of common sense, consideration of safety and damage control in the design of the water shut off system for the house, I had Erie go ahead and replace all three of the shut off valves beneath the sink. This roughly doubled the cost of the entire job (from $250 for the faucet replacement alone to approximately $500 including the replacement of the three shut-off valves) and was not money I really wanted to spend, but somebody has to demonstrate some clarity of thought. This someone was obviously not going to be either the previous owner of the house or the public works department of the city where we live, since one of them designed or mandated that the system be designed in the unsafe and inconvenient way that it was. So, I guess it has to be me. In any event, Eric arrived punctually at the house around 1:15PM and was done with all the work, including the unanticipated replacement of the shut off valves by about 3:45PM. He was friendly, cordial, knowledgeable, professional and is obviously very good at what he does. We are pleased with the quality of the work we had Reliance do for us and we were pleased with the professionalism and expertise of Eric, the Reliance plumber who did the work. We would unreservedly recommend Reliance to others in need of similar services and plan to use them again if and when we have additional plumbing work to be done.