A 2:30 AM kitchen faucet overflow caused extensive water damage to the kitchen floor and adjacent floor and wall areas, as well as extensive water damage to the furnished areas of the basement below. An initial (panicked!) call to S.T.O.P. (after finding them on Angie's List) received a prompt, courteous reply from Denise of S.T.O.P. We arranged for the company to come out and investigate the situation. Phil and his team from S.T.O.P. arrived promptly as agreed, and immediately set out to start the cleanup/demolition phase. Over the next several days, they expertly examined all affected areas, removed water-soaked wall, ceiling, and floor components, went through all the belongings and effects, removing the destroyed items, and relocating others to dry areas. They then set up drying apparatus and fans and allowed the areas to dry out. S.T.O.P. personnel carefully removed all detritus every day they were there, and were extremely respectful of our frazzled emotions and wishes. During this phase, Phil also assisted us in making contact with appropriate professional people to assist in contacting and managing the homeowner's insurance claim. When the demolition phase was complete, we contracted with S.T.O.P. to perform the rebuild phase. Although this phase took a while longer than we initially expected (due to some delays in acquiring replacement materials and some scheduling challenges), Phil and his S.T.O.P. team performed their tasks above and beyond our expectations. The kitchen floor was replaced and ather adjacent area were completely and professionally repaired to our complete satisfaction. Every detail was attended to with polite, competent attention. In the basement, wall and ceiling area were replaced with an amazing effort to match the original and adjacent undamaged areas. Carpeting was replaced and correctly installed iin the furnished areas, and shelving was installed to replace the original shelves and cabinets. When the work was finished, a cleaning service came in to clean the entire basement area. Phil and his S.T.O.P. team made every effort above expectations to answer all questions and attend to all details to ensure our complete satisfaction. For an extremely trying experience, these fine people were outstanding in every aspect, and completely satisfied our every need. They are of the finest quality.!