Recent Review: Long Story: We have a basement dampness problem. A contractor advised me to have the gutters and outside drainage looked into before looking at any interior solution (i.e., basement French drain and sump-pump). Subsequent to this Mr. Rick from Mid-Atlantic visited us (me and my wife, both senior citizens) at home on July 10, 2013 to give an estimate. I told him about the previous advice I had received. He told us the majority of the water in the basement was coming from ground water, not water being collected by the roof/drain system. He estimated an outside solution at about $45,000 (involving extensive digging) plus additional thousands to fix the disrupted landscaping, then quoted us an inside French-drain sump-pump solution at about $10,000. Then he told us that if we would leave the date of installation flexible (i.e., at their convenience) and signed on the spot, he could get us a very good price, $7910. I asked him repeatedly what about the outside drainage problem that was noted by the other contractor. He said not to worry; his solution would take care of it, regardless. I asked him repeatedly what if the sump pump never came on ? he guaranteed me it would. He said by signing we would be getting peace of mind. What swayed us most was his guarantee. Also he showed us letters from different people about how good a job they have done in the past, their patented technology, etc. One of the letters was from Ft. Belvoir in Maryland, where he claimed he had done the waterproofing on the soldiers barracks. I have been to Ft. Belvoir on business, and this made an impression on me. After a brief conference with my wife, we signed and paid Mr. Rick 1/3 of $7910. The actual installation took place July 22nd. The workmen arrived on time. They were very courteous and worked hard and installed the French drain covering the east and north section of the base of the basement walls as per plan. They tested it by pouring water into the sump pump well using a garden hose and confirming that the sump pump came on when the water level was a few inches above the top of the pump. Just as the crew were finishing we had a torrential downpour. We saw water dripping into the basement at two points, both located near respective downspouts on the outside of the house. The water was dripping over the inside of the basement wall and the sump pump water level remained unchanged through the entire torrential rainfall and the pump consequently did not come on. To protect their still wet concrete work the crew installed pails to catch the water (I have pictures of this). I took a video (available on request) starting at the outside front of the house: it shows water gushing out of two downspouts, apparently due to blockage downstream. The water is seen to be heading directly at the areas of the basement where the water was seen to be dripping in as viewed from inside the basement (the video covers both inside and outside). I called Mid-Atlantic waterproofing right then and talked to Sam, the boss of the crew (the crew chief was named John). Apparently Sam talked to John who told me that the warranty did not cover water coming in from the outside over the basement walls. John told me he felt bad for me because they did not want to leave us in a situation where their work had clearly not solved our problem. I paid him the balance of the $7910 due and wrote on the check that the problem was not solved. I had a talk with Mr. Rick on 7/27/13. I told him he had sold us an unneeded solution and that I believed the sump pump would never come on as long as I kept the drains clean. I asked him if it would be acceptable proof to Mid-Atlantic that the sump pump solution was incorrect if I installed, at my expense, a sump-pump usage meter (there are devices available that sense water rising in the sump-pump well and send a text message to a cell-phone). Mr. Rick evaded the question and insisted the pump would come on. I asked him several times what would be acceptable evidence to Mid-Atlantic that the sump pump was not needed; every time his standard answer was the "pump will come on". The real problem was solved by Roto-Rooter. They flushed the drains using a water jet. Then they inspected the insides of the drains using a fiber-optic camera. They located two regions of blockage and a broken pipe. The total cost of all this to me was $3730. Since that work the basement has had no water seeping in over the walls, even in heavy rains. The level of the water in the sump pump well has not budged (it is well below the pump) and not once has the pump come on. I believe Mr. Rick sold us the wrong solution to our problems and misrepresented the guarantee. Even if I recover nothing, as long as others see this complaint my purpose will be served. I would ask anyone contemplating doing business with Mid-Atlantic to know that the guarantee only covers ground water seeping up from the inside bottom of the basement walls; no matter what the salesman says it does not cover rain water seeping in over the basement walls.