Columbia Pool Liner Replacement

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Business Description: We service inground swimming pools, both Residential and Commercial, in the Lancaster, York, and Lebanon counties. Our retail store is open year-round, offering water analysis, chemicals, maintenance equipment, etc. for our pool and spa customers. With our educated staff, we are able to assist customers with problems that they may have, or guide them towards better decisions in equipment upgrades and energy-efficient choices.
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Business Description: We are a contractor that has been building and renovating pools for 16 years. In Maryland, Deleware, and Pennsylvania.
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Business Description: 12 Employees
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Business Description: Welcome to the Aqua Inspector! We offer complete inground and above ground swimming pool inspection, weekly pool service and maintenance packages, one time green pool cleanings, Pool pump repair and installation, pool openings and closing, minor pool repairs, and chemical balancing! Call to schedule your appointment today!
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Recent Review: They built my pool 30 years ago and I have used them ever since. I purchase chemicals from them and they open and close my pool every year. They have always given me wonderful service. They are polite, knowledgeable, professional and my pool looks great and is built like a rock after all this time.
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Recent Review: The owner with his assistant removed my pool liner and inserted a new one in my jumbo sized pool.  After pouring several thousand gallons of water to set the new liner the owner stopped the process because he couldn’t flatten a wrinkle which I probably wouldn’t have noticed.  He decided to pump all that water out (at his expense) and reengage the project with 2 more employees the following day, which he did.  In order to remove the wrinkle the owner with his assistants were waist deepen in the deep end in their work clothes (khakis and company polo shirts) while the water was being poured into the pool.  I mention this because I was stunned that they simply accepted as part of the job being soaking wet in 50 degree water while in their professional clothes. I initially solicited Aqua Specialists for a quote along with other pool companies including from the company that installed my pool 14 years ago.  Aqua Specialists was about 20% less than their closest bidder!  They are the preferred pool supply company in my area because they do great work, are highly professional, offer a fair price, are prompt and worked around MY schedule, not THEIRS’! If you’re reading this because you’re in need of a new pool liner you’ll only need to contact Aqua Specialists.
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Recent Review: UPDATE: 8-1-13: All issues with Crystal Pools in the matter stated below have now been handled very satisfactorily. One of the owners found out about my complaint and was instrumental in making me feel like a wanted customer again. She went beyond my expectations and was truely apologetic for our treatment and inconvience. NOTE: she never saw the review below as it posted AFTER she worked with me so her actions were not driven by it. I will continue to do business with Crystal Pools on the strength of her convictions as a conscientious business owner! PREVIOUS REVIEW 7-31-13: I have to start by saying the crew on the job very very nice and explained all they were doing; as far as I can tell the installation was done correctly and the final result looks and performs as expected. Forgive the length of my written issue. My problem is actually with the pool service and installation manager at this particular branch. His professionalism and integrity in dealing with customer concerns and compliants is wanting to say the least. We had Crystal draw up a proposal. Receiving it and other estimates from competitors we asked if they could more closely match lower prices that were offered by others. Crystal is the company that had orginally intalled the pool and had been servcing it (opening, closing, minor adjustments)  for years so using them was preferable to and "outside" company. The manager in question said nothing could be done and had me negotiating on the phone for over an hour to no avail. A second call that same day (and another 30 minutes of barttering) netted me a "deal" - a 15% discount on the cost of the liner. Sounds great, right? However, in between my two calls, my girlfried contacted Crystal . She wasnt aware that I had already placed the first call to them. She spoke to an assistant manager and was immediately told that she had good news; the liner we were quoted had gone on sale a couple of weeks before! You guessed it...15% off. So the first question is why was I made to beg for a discount that was actually availbale to everyone as if it he was doing me a great favor and never mentioning the sale?? Additionally, when I found out I did all that work for nothing I decided to asked for some additional service at a discount. 5 dive base bolts to be cut out of the concrete and replaced with new ones at a cost of $50.00.this was supposedly a reduction for the regular cost and I was somewhat satisied.  It was added to the proposal as "core bit and replace dive botls...$50.00. The rest of the proposal was fairly spelled out (or so I thought) pointing out how many gallons of water they would supply, the type of restoration work they would do on the walls and floor and what could be potentially extra charges if found to be sub par like the plumbing or coping, etc. We decided to go with Crystal even though I still had some misgivings about the attempted deception.. When the work was completed I notiiced that only TWO dive bolts were relplaced. I decided to wait for the final bill to see what I would be charged for. Well, I was charged the full $50 plus sundry other charges for eyebolts, screws and washers that I was neither informed about nor agreed to. I admit all these extra charges added up to only about $100  but when you think all is included except what is explicitly stated on the agreement confusion is the reaction. I called the manager in question to ask why I'm still being charged $50 for the two bolts replaced when 5 was the agreement? His responce was that two were all that needed changing and suddenly he couldnt remember our previous deal...I quote "I should have charged you $165.00 but you got a good deal; besides it doesnt say to replace 5 on the quote. Only to replace the dive bolts. I talk with so many people I can't remember everything that was said"  The other charges were for things that he said "legally" had to be done. I asked about those and why they weren't included in the quote that covers the install and was my final price since he knew it would be "legally" required and he had no answer - just that it had to be done.  So I asked for a reduction in the cost of the dive bolt R/R since not all the work was done. I was only looking for a small reduction in the name of fairness and principal. He replied with the same line about he should have charged more and I should be happy with deal and the extra charges since he didn't think it was much. I know it may seem petty but I'm also in business dealing with customers. A deal is a deal and it's the providers responsibilty to honor it; not change it later because he thought he should get more for less or he could cut coners to save money for themselve.The symbolic handshake on the deal is the pricipal good managers live by to make sure their customers remain happy. Already long story short....make sure you get EVERY bit of what was discussed or what is expected in writing to your satisfaction before working with this location. My dissatisfaction is not with the actual work but just with how I was treated and made to feel second to the dollar. All I ask is to be informed so that I, as the customer, understand and feel part of the decision making as to how my hard earned dollars are spent and stand by that. Unfortunately, they may lose a customer over such a small monetary amount but what feels like a large slight.
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Recent Review: I ordered a pool liner on the internet. Saved a bunch until I found out the liner was not a good fit. Todd did not hold it against me that I bought my liner on the internet nor did he rub it in my face. He supplied his liner for a fair price and installed it and changed the way it was secured. This was done to save me money in the future and make changing the liner much easier. I wish more business people would be as kind.
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Recent Review: It took awhile, 2 weeks, for the company to obtain my new liner.  After many calls to them the date was set.  They arrived on time and did a professional job.  They were friendly and informative and helpful.  They came back 2 days later and installed a new pump for me.  Again, very friendly and informative.

Reviews in Columbia to Replace Swimming Pool Liner

AAqua Specialists Inc
The owner with his assistant removed my pool liner and inserted a new one in my jumbo sized pool.  After pouring several thousand gallons of water to set the new liner the owner stopped the process because he couldn’t flatten a wrinkle which I probably wouldn’t have noticed.  He decided to pump all that water out (at his expense) and reengage the project with 2 more employees the following day, which he did.  In order to remove the wrinkle the owner with his assistants were waist deepen in the deep end in their work clothes (khakis and company polo shirts) while the water was being poured into the pool.  I mention this because I was stunned that they simply accepted as part of the job being soaking wet in 50 degree water while in their professional clothes. I initially solicited Aqua Specialists for a quote along with other pool companies including from the company that installed my pool 14 years ago.  Aqua Specialists was about 20% less than their closest bidder!  They are the preferred pool supply company in my area because they do great work, are highly professional, offer a fair price, are prompt and worked around MY schedule, not THEIRS’! If you’re reading this because you’re in need of a new pool liner you’ll only need to contact Aqua Specialists.
- John F....
ACrystal Pools Inc
UPDATE: 8-1-13: All issues with Crystal Pools in the matter stated below have now been handled very satisfactorily. One of the owners found out about my complaint and was instrumental in making me feel like a wanted customer again. She went beyond my expectations and was truely apologetic for our treatment and inconvience. NOTE: she never saw the review below as it posted AFTER she worked with me so her actions were not driven by it. I will continue to do business with Crystal Pools on the strength of her convictions as a conscientious business owner! PREVIOUS REVIEW 7-31-13: I have to start by saying the crew on the job very very nice and explained all they were doing; as far as I can tell the installation was done correctly and the final result looks and performs as expected. Forgive the length of my written issue. My problem is actually with the pool service and installation manager at this particular branch. His professionalism and integrity in dealing with customer concerns and compliants is wanting to say the least. We had Crystal draw up a proposal. Receiving it and other estimates from competitors we asked if they could more closely match lower prices that were offered by others. Crystal is the company that had orginally intalled the pool and had been servcing it (opening, closing, minor adjustments)  for years so using them was preferable to and "outside" company. The manager in question said nothing could be done and had me negotiating on the phone for over an hour to no avail. A second call that same day (and another 30 minutes of barttering) netted me a "deal" - a 15% discount on the cost of the liner. Sounds great, right? However, in between my two calls, my girlfried contacted Crystal . She wasnt aware that I had already placed the first call to them. She spoke to an assistant manager and was immediately told that she had good news; the liner we were quoted had gone on sale a couple of weeks before! You guessed it...15% off. So the first question is why was I made to beg for a discount that was actually availbale to everyone as if it he was doing me a great favor and never mentioning the sale?? Additionally, when I found out I did all that work for nothing I decided to asked for some additional service at a discount. 5 dive base bolts to be cut out of the concrete and replaced with new ones at a cost of $50.00.this was supposedly a reduction for the regular cost and I was somewhat satisied.  It was added to the proposal as "core bit and replace dive botls...$50.00. The rest of the proposal was fairly spelled out (or so I thought) pointing out how many gallons of water they would supply, the type of restoration work they would do on the walls and floor and what could be potentially extra charges if found to be sub par like the plumbing or coping, etc. We decided to go with Crystal even though I still had some misgivings about the attempted deception.. When the work was completed I notiiced that only TWO dive bolts were relplaced. I decided to wait for the final bill to see what I would be charged for. Well, I was charged the full $50 plus sundry other charges for eyebolts, screws and washers that I was neither informed about nor agreed to. I admit all these extra charges added up to only about $100  but when you think all is included except what is explicitly stated on the agreement confusion is the reaction. I called the manager in question to ask why I'm still being charged $50 for the two bolts replaced when 5 was the agreement? His responce was that two were all that needed changing and suddenly he couldnt remember our previous deal...I quote "I should have charged you $165.00 but you got a good deal; besides it doesnt say to replace 5 on the quote. Only to replace the dive bolts. I talk with so many people I can't remember everything that was said"  The other charges were for things that he said "legally" had to be done. I asked about those and why they weren't included in the quote that covers the install and was my final price since he knew it would be "legally" required and he had no answer - just that it had to be done.  So I asked for a reduction in the cost of the dive bolt R/R since not all the work was done. I was only looking for a small reduction in the name of fairness and principal. He replied with the same line about he should have charged more and I should be happy with deal and the extra charges since he didn't think it was much. I know it may seem petty but I'm also in business dealing with customers. A deal is a deal and it's the providers responsibilty to honor it; not change it later because he thought he should get more for less or he could cut coners to save money for themselve.The symbolic handshake on the deal is the pricipal good managers live by to make sure their customers remain happy. Already long story short....make sure you get EVERY bit of what was discussed or what is expected in writing to your satisfaction before working with this location. My dissatisfaction is not with the actual work but just with how I was treated and made to feel second to the dollar. All I ask is to be informed so that I, as the customer, understand and feel part of the decision making as to how my hard earned dollars are spent and stand by that. Unfortunately, they may lose a customer over such a small monetary amount but what feels like a large slight.
- William T....
CCrystal Pools Inc
The workers doing lining were very friendly and professional.Very good job. But a manager back at office was not customer focus at all. The solar cover was to short did not cover steps. The company had measurements from there own people but the manager would not work with me on the the problem.After spending over 4000 dollars you would think he would help me over a 100 dollar solar cover.I will never deal with them again.
- Clarence H....
ATodd's Pool Service, LLC
I ordered a pool liner on the internet. Saved a bunch until I found out the liner was not a good fit. Todd did not hold it against me that I bought my liner on the internet nor did he rub it in my face. He supplied his liner for a fair price and installed it and changed the way it was secured. This was done to save me money in the future and make changing the liner much easier. I wish more business people would be as kind.
- Michael C....
ACrystal Pools Inc
We had good experience. They cleaned up and got it done in a timely way. We were satisfied with the service. They were personable.
- Jeffrey A....
BAqua-Docs
It took awhile, 2 weeks, for the company to obtain my new liner.  After many calls to them the date was set.  They arrived on time and did a professional job.  They were friendly and informative and helpful.  They came back 2 days later and installed a new pump for me.  Again, very friendly and informative.
- Linda H....
AAnthony & Sylvan Pools
They built my pool 30 years ago and I have used them ever since. I purchase chemicals from them and they open and close my pool every year. They have always given me wonderful service. They are polite, knowledgeable, professional and my pool looks great and is built like a rock after all this time.
- Pamela H....
ANEMO POOL INC
contacted Nemo pools and they made appointment within the week. Came to house measured and surveyed pool, gave us a book of possible liners etc. We picked a liner, paid 1/2 down. about 10 days later Nemo called that the liner was in and set up a date (the same week) came out and placed new liner and filled with 1 tank truck of water to set liner. Personnel where professional, timely, did excellent work. Would definitely hire again
- Marguerite P....
AAqua Specialists Inc
We just moved into the house and tried to call several pool people, but they didn't want to come out. Our pool was green and we didn't know how to do anything. They came out and cleaned everything. They were very professional. They closed the pool for us. They took the resources, cleaned them and brought them back. We are going to use them again. We were very pleased with them. They were very reasonable compared to other people. They charged $300 to clean and close our pool which was really reasonable. Then they took our filters and cleaned them and that was probably another $100. They brought them back too and put them back in.
- Sharon P....
DYorktown Pools & Spas
It did not go well, never received a return call or letter or any follow-up what so ever even though the representative had indicated he would be back in touch. After 6 weeks with no contact I called another company and has immediate response and a very good experience. The man that came from Yorktown pools did not seem interested in the job, he communicated very little about what he would do never gave me any choice on liner but did send a price for liner , how did he know? I had not picked a liner. He did not give me a choice. He seemed less interested in gaining a customer than in getting out as soon as he could
- Marguerite P....