Recent Review: 5.0 star rating 11/12/2016 My husband and I recently purchased and had new custom French doors and a storm door installed in our home by Renewal by Anderson. We absolutely love the doors and had a wonderful experience from purchase to installation. In fact, the only negative experience I had was not having Renewal by Anderson to our home sooner! Before we had Shawn Zbur, Design Consultant and Sales Representative, to our home, we met with and received quotes from Metropolitan Window and Door, Pella and Pittsburgh Window and Door. The individuals from the two latter companies were customer friendly; however, Pella's estimate was significantly higher than Renewal by Anderson and lacked some of the options that Renewal provided, while Pittsburgh Window and Door was not able to provide the custom product with our preferred finishes. The individual who met with us from Metropolitan Window and Door was very condescending and I believe based assumptions of a strong sale and our spending potential on our home which is nearly 100 years old. Poor salesmanship and lack of character all around with Metropolitan. So back to our amazing, five star experience with Renewal by Anderson. As they were the fourth company I had met with, I went into the appointment already skeptical that they could design the French doors with the custom width and finishes I wanted as it seemed no other company was able to accommodate our product needs. Shawn Zbur, Design Consultant and Sales Representative, was extremely friendly and personable from the moment he arrived until the follow-up after installation. I explained exactly what I was looking for (and not looking for) and, after taking the needed measurements, sat with me and my daughter at our kitchen table to review all of our options instantly using his notebook and other computer equipment that was easily set up for our appointment. He explained everything in detail and had samples of the materials to share for an up-close look at the feel and color of the door's construction, color and hardware options. Amazingly, Shawn was able to provide me with French doors with the same look and feel of wood trim that the previous doors had, and, to top it off, was able to provide it at a very reasonable price and approximately $2,000 less than the Pella product which did not even meet our needs in terms of finishes, etc.! Shawn even took the time to look and measure other windows in our home when I mentioned the draftiness of our family room. Considering the wonderful service and excellent finished product we now have with our new doors, we will most likely have Renewal replace these windows in the next year or so. Thank you Shawn for the wonderful customer service! It is so rare today to have this experience and I could not thank you any more for your help, time, and assistance in helping us get the doors we needed with the finishes that were so important to us! The five star service did not end there, however. The friendly customer service team at Renewal by Anderson was able to schedule our installation in five weeks from purchase which was extremely impressive as I had been given quotes of up to 13 weeks from other companies. Renewal then sent a separate individual to our home to confirm the measurements as a means to avoid any mistake in the manufacturing process. The customer service team then sent out notices by phone, email and text regarding what to expect and reminders for installation day. The installation team was so incredible. Mark and Jim arrived at the quoted time, were exceptionally friendly, courteous and efficient. My four year old daughter was very interested in watching them throughout their preparation, removal of the old doors and installation of the new doors and they could not have been any kinder or more patient with her. They were so attentive to contain all dust and debris in a carefully designed workspace and cleaned up entirely after installation. They were quiet, efficient and explained how the doors functioned in detail with me before they left. To top it off, they thanked me for the installation opportunity! For me, what differentiated Renewal by Anderson was the caliber of people whom they employed. In a world full of phony sales tactics, rushed or no customer service at all, it was so refreshing to see that Renewal obviously values not only the skill their team needs, which is obviously very high, but also values character, integrity and true authenticity of people and they have carefully selected them as representatives of their company. So for anyone in the market for new doors and windows, start and end with Renewal by Anderson. There is no need to look elsewhere as they will provide you with high quality products at competitive prices and you will be supported by the best people throughout the sales and installation process. My thanks to Shawn, Mark and Jim and everyone with Renewal! We look forward to working with you again! P.S. We LOVE our doors!