Replacing a furnace and air conditioner can be a challenge. We started by going to Consumer Reports to determine which brands we wanted to focus on. I then contacted the three well-known companies that sell the top brands (Carrier, Lennox and Trane). A representative from each company came to the house, assessed the home needs, and went over our needs and concerns. One of our rooms was always cold in the winter and hot in the summer. The suggestion was to increase the size of the pipe from the main plenum to that room. Two of the companies e-mailed me their proposals. One company never responded. The items we considered when selecting the equipment included: efficiency, reliability, variable-speed system and noise level of equipment along with cost. Our existing Lennox system was 80% efficient and noisy. We added 500 sq feet to the house and the Lennox no longer met our needs. After much thought and consideration we decided to replace our existing Lennox system with a Trane XC95M furnace, Trane 3 ton XV-18 air conditioner, Trane CleanEffects filtration system and Trane XL-850 Thermostat. Addcox Heating Center?s comfort consultant, Aaron was a pleasure to work with. He put together a proposal with three options all of which met our needs but gave us some additional items to consider. As with any project things don?t always go as smoothly as you would like. Aaron didn?t call me with those concerns, he came directly to my house and explained what was going on, how it was being resolved and when the project would be completed. I appreciated his professionalism, honesty and personality. The removal and installation crew, headed by Erick and included Kip and Brandon, were fun to work with. Kip and Brandon spend a lot of time in the attic and under the house. The replaced insulation around pipes, removed junk under the house, installed vent covers in the foundation. I wanted the location of the air conditioner to be raised ? they were ready and willing to move dirt/bricks and installed a new pad on top of the old one. I am very happy with how that all looks. They did a fantastic, clean job of installing all of the equipment. They were willing to take time and explain to me what was happening and how things worked. That was a big plus in my book. When installation of equipment was complete Josh, a Trane certified technician, came out to test the system and insure it met all the factory specifications. He explained how the new wi-fi thermostat works, went over the operations and cleaning of the CleanEffects filter system. A few days later Aaron came out to insure everything was working the way it we wanted it to. He assisted with downloading software to my iPhone for remote access to the thermostat. He brought all the required paperwork for the rebates. Went over any questions or concerns that I might have. This was a good experience. My husband and I are glad this has been completed and would recommend the Addcox team to all.