GOOD RESULT, TERRIBLE EXPERIENCE In 2018-19, we contracted with Arciform to build a new kitchen, bathroom, and an elevated deck at our 100-year-old home. The plans and design were developed separately with an independent architectural firm. The final product met our expectations and the Arciform crew were competent, clean and quiet. The subcontractors, with the exception of electrical and painting, also did good work. The electricians had a hard time locating fixtures straight and level and in the right place the first time, and the painter had to return numerous times to correct paint flaws. Our big disappointment with Arciform was due to the very extended time to complete the work, a pattern of unexpected and inappropriate charges, and a difficult communication pattern. Work took twice as long as promised. At their bid presentation, Arciform assured us that the work would only take 4 1/2 to 5 months. It ended up taking 11 months with the crew being pulled off the project for two months in the middle of the project and, again, for one week just days before completion. Arciform suggested that a delay in the cabinet construction, caused by our being 1 1/2 weeks late with final comments on the drawings, was the reason for the extended timeline. We learned, though, that ours was not the only project whose cabinets were slow to be finished by the woodworking company which is owned by the owner of Arciform. When the cabinets did arrive, the hinges were installed incorrectly. At that time, we were told that we would likely have to accept a credit for the error or anticipate a long delay. Arciform eventually corrected the hinges. Arciform also suggested that changes requested by us during construction were the cause of the delay. While we did request a number of changes, these did not account for a doubling of the project schedule. The architects verified that there were no major changes to the project from planning to completion. A pattern of unexpected and inappropriate charges. Throughout the project, there were additional charges that we had assumed would be covered by the contract. For example, the exterior vent covers were not consistent with the historic style of our house, even though we were clear from the beginning that we wanted a period-appropriate remodel. When we requested the correct vent covers, we were charged extra. Regularly, Arciform tried to charge for work that was covered by our fixed bid contract. Early in the project, Arciform informed us that there would be a $1000.00 charge for a change order related to the countertops. Since we had not made any changes to the countertop design, we challenged this and Arciform dropped the charge. Later, we were presented with a charge for a correction to the location of light fixtures. We refused to pay this. One of our appliances required special plumbing. Arciform attempted to charge us for this even though our contract clearly covered the installation of all appliances. A difficult communication pattern. Almost all communication was conducted by email or text, with little face-to-face discussion. In fact, we were forbidden to talk to the Arciform crew or any of the sub contractors. When we broke this rule to discuss what we felt were important project-related matters, we were charged for the interruptions. Over a 5 month period, totaling 800 hours of carpenter time, the carpenter reported 4 hours of conversation with us and 15 minutes for moving our possessions out of the work space. Of the four hours of conversation, 3 1/3 hours were spent discussing the installation of tile accents, bathroom fixtures, and heat vent covers. For all of these “interruptions,” we were billed $297.50 for the carpenter’s time and $760 for the project manager’s time to process the charges. We refused to pay this amount and eventually negotiated a total payment of $528.75 for 4 hours and 15 minutes of the carpenter’s time. While our project turned out well, we regretted contracting with Arciform and would not have done so if we had read the other reviews on Angie's List before signing.