After almost 2 years of an excruciatingly painful and frustrating process working with Pacific West Roofing Co including: no shows and numerous pushed out start dates; our roof being completely torn off in the middle of winter and left with only underlayment through 4 snow/ice storms; debris being strewn in our attic like kindling next to our gas furnace; extreme lack of communication or answers to our questions; police called to our house for storage of materials on street without permit, parking heavy duty equipment and cracking our neighbors driveway, not remedying cracked driveway for 8 months; installing gutters on only half of our house; tacking thousands of extras onto our bill after one in a half years of continuous headache without explanation or documentation let alone acknowledgment of the terrible experience they put us through, then fighting us to get every last dime of these “extras” out of us; we feel it is our duty to share our story and warn the public to NEVER hire Pacific West Roofing Co. Detailed Timeline • June 2016- we received bid and agree to proceed with project for a SUMMER installation • Date comes for installation, we rearrange our schedule to move all of our pets out of our house due to the noise and stress of putting on a new roof- no one shows up with no e-mail or phone call to alert us the date has been moved • Date is pushed out 4 times in favor of other presumably more important projects • Materials are not ordered properly continuing to delay the timeline • We communicate with PWRC that we are only comfortable to proceed with installation in the winter if the weather is favorable • November 2016- PWRC performs a complete tear off of our roof, just before 4 of the biggest snow storms to hit Portland • Debris from the complete tear off litters our entire attic including on top of our gas furnace system, we have to call to request that they clean this mess up asap due to fire hazard • Police show up to the project as PWRC is storing materials on the street without a permit • Roof is left exposed to the elements with only 1/2” plywood and underlayment through 4 ice storms, freezing and thawing multiple times • Weeks go by without ice or snow when they could have made an effort to complete this project, rather, we wait months and additional snow storms with no roof on our house • Our heating bill goes up exponentially • We e-mail and call PWRC with our concerns repeatedly with nothing more then a receptionist saying someone will give us a call… no call • Without gutters the walkways around our house are covered in inches of sheer ice, our basement tenants with a new born baby, cannot leave their apartment safely • At this point we realize only half of our house has gutters, and no down spouts • We have to contact and pay another contractor to finish the gutters and down spouts • PWRC parks heavy duty equipment in our neighbors driveway to install the roof cap • Our neighbors inform us this equipment cracked and broke their driveway. • We are now at risk being sued by our neighbors because of PWRC poor decision making • When the project is presumably complete, PWRC leaves a stack of materials against our other neighbors house, we have to contact them to come remove the materials • It takes 8 months of persistent e-mails and phone calls by both us and our neighbors to get PWRC to address and remedy the cracked driveway • Without fixing the damaged caused to our neighbor’s home or sending us anything in writing that they will fix the problem, a bill shows up for thousands higher then our original bid without any documentation • To our dismay, PWRC has the audacity to negotiate with us for every last cent, including all the undocumented changes, without any consideration for the terrible experience • They offer us a couple hundred off the bill for the trouble • After months of phone calls trying to get a hold of the President of the company, he tells us we ended up with a “good roof” and this is just how construction goes… • To be done with this nasty nightmare of a situation we are still paying over $2,000 in addition to the original bid just to be done with them We chose Pacific West Roofing Company because we thought they had a professional reputation, and they were not the least expensive quote we received. We are completely shocked at their treatment and feel incredibly taken advantage of. They did not offer any kind of reasonable financial compensation for their mistakes let alone diminished quality of roofing materials after being exposed to the extreme elements for such a long period of time. We feel gouged by the company after being charged thousands of extra dollars covering their overhead for reluctantly fixing our neighbors driveway. Their service has been extremely unsatisfactory and can be described as unprofessional, incompetent and driven by greed. We strongly urge all considering Pacific West Roofing Co for their roofing projects to reconsider.