Recent Review: I was impressed by the consultant/sales rep that came out to review our needs and propose alternative solutions. Was very thorough and courteous and listened to everything we said, explained options and pros and cons and explained work to be done. This is a large house with three HVAC units and zones. House is approx. 14 years old and existing equipment was purely builder grade and obviously getting near end of life. I had hired Air Assurance to fix a poorly performing unit a couple of years ago after being dissatisfied with several other vendors over the years. I liked the quality and cost of the repairs, professionalism, and sense of fair honest dealing and have been using them ever since on their "plan". Last summer, I had a leak in an inside coil on one unit and had to have it replaced. Not long after that, had a leak on the outside coil on the same unit and had to have it replaced. They showed me where and how they had found the leaks and pointed out some "issues" with how things had been installed and future problems that might or might not develop as a result. They did an excellent job on both replacements in the heat of the summer on an emergency basis and I was very pleased. They had noted that another unit had been slowly losing Freon and they had re-filled it but I know those leaks never get smaller - only larger. They said to just be aware of it, it wasn't really bad yet. So when the tech came for the winter plan service this winter, he mentioned some deals available and noted the house was really dry inside - which we knew. That caused us to asked for the proposals on updating the other two systems. We went with the most efficient units and are so far very happy with our choice. I have to say, I think the work was far more than satisfactory - they did more work than I really had expected and they did it extremely thoroughly, neatly, and professionally. Honestly, I've toured a lot of new homes with enormous price tags and I've never seen such detailed, neat work even on a new installation yet these were replacements - and one of them was previously retrofitted by another company from the garage to the attic due to leaky slab vents and that installation was pretty sloppy. They didn't settle for what the builder or previous installer had settled for; they enlarged the return ducts so they could be more efficient, replaced fiber-formed plenums with sealed metal boxes, added dampers for each duct, put pipe heaters on drain lines, enclosed the humidifier in an insulated metal box, plumbed it all the way to the water heater in the garage, improved the condensate drain system, sealed all of the ducts with silicone sealant, etc. The installer said he was doing things like he would do his own house. I believe it. And all was done per the original contract except that, at my request, the installers added surge protection to all three of my units. Afterwards, an inspector from the company came by and inspected the whole project. He found one thing that could be improved and arranged for them to return and make the change. I recommend this company completely and without reserve. And I have no doubt that if anyone ever did have a problem, that a call to the company would result in it being fully resolved. They really and deservedly take great pride in their excellent work. Sure somebody else could have probably installed the same equipment for less but there is more than just the equipment to the quality and effectiveness of the system. How it is installed is as important as what is installed. The new systems are unbelievably quiet - had no idea how noisy the old ones were until now - largely due to the enlarged return ducts and the multi-speed blowers. And the temperature is so constant - no cycling up and down constantly on very cold days and with the humidifier, we are just so much more comfortable and enjoy our home so much more. It was not a cheap undertaking but it was worth it - it significantly improved the quality of life in our home. I can't imagine anyone being unhappy with the work these guys do.