Jill is an absolute gem. She answers the phones and coordinates messages for incoming requests. Polite, personable and professional. Peter was prompt on responding to our requests to receive bids on several projects and ultimately completing one project. The first contact from Peter was immediate; and he sent one of their subs out to look at our most immediate need which was the window job. Unfortunately, perhaps a breakdown in communications or not sure, the gentlemen sent out were roofers and they "don't do windows - they could try, but I might not be satisfied with what they did. You need to call Jill back and get a carpenter or someone like that out here. Nice house - wouldn't want to mess it up." And oh by the way, "when was your roof installed? Do you need a roofer? if you ever need a roofer, here take my number and I will do you a good job. You don't have to call Jill back - you can - or you can contact me directly." Called Jill back and and advised her of my experience and let her know that we would really prefer having 3 projects bidded on so we could budget for the future 2 projects - we already had a general idea of what we expected window job would run so - is that a possibility? All 3 projects would require carpentry - no roofers need apply. Peter called me back immediately, apologized for confusion with roofers, and said he'd be there within 48 hours to go over our projects. Showed up in a timely fashion - discussed our needs, and within 24 hours via email received very detailed bids on what was discussed. Questions answered promptly and the window job scheduled. Questions related to materials needed were answered promptly and very helpful. Our particular job was not a typical job so creativity was required to get the results necessary and Peter was up to the task. Someone willing to think outside the box to solve a problem is very much appreciated, rather than have someone tell us "no can do as you should have done this and this when you originally had the windows installed." His attitude was "that we will find a way - let's see what we can come up with." Not, "well, this is gonna cost you because it wasn't done right the first time around." We provided trim; and other materials were brought by them - the charges for these materials were reasonable. Peter and his crew were on time - polite and professional. They checked with me to ensure what they were doing met with my approval - and I was quite pleased. They did not leave a mess for me to clean up - the job was done to our complete satisfaction and in a timely fashion. Also, one of the subs was a smoker - we are not. Usually, invariably, I will have cigarette butts to clean up after. Not a big deal per se, but if you're not a smoker, well, it can get on your nerves. I am asthmatic and try to avoid second hand smoke. Initially concerned that if he is working next to an open window, smoke smell would get into the home and that would not be pleasant. No need for this concern whatsoever. He smoked well away from the house so that no smoke entered into our home through the window he was working on. That's not to say he took frequent breaks that resulted in a job slow-down - no, I believe 2 breaks over the course of 8 hours were all that was observed. There were no butts for me to clean up after. This sounds picky - but we live on an acreage - high winds and smoldering cigarette butts not a good combination so it is very nice that this turned out not to be a concern for us after all. Several grass fires and one home lost to a carelessly tossed cigarette butt in our area makes us diligent. Additional helpful information was given to me as to the pros and cons of the trim materials used so I had the whole picture. This was appreciated as I might not have taken under consideration excess weight placed on the trim under the windows as we accessed roof area for hanging Christmas lights, or inspected for hail damage, etc., could result in it being pulled from the window - so the attention given to details appreciated. Follow-up was done within 48 hours to ensure that we were 100% satisfied with the job, including my husband's satisfaction. My husband was pleased - especially with the quality of the work completed and happy that he too, was not required to clean up or go behind and touch up anything not finished with the project. From start to finish, we were happy with the services provided. When we are ready to proceed with other projects they can assist on - we would have no reservations in contacting them again.