I shall post the review I also provided for google review. I waited too long to try to take Mark Close to small claims court by being the nice guy and allowing him to keep dragging out a repair of a leaky roof that his company placed onto my home. I finally took him to court, after filing with my insurance and paying for another new roof out of my own pocket, although I received no compensation for improper installation or damages. This is my experience, I paid Mark Close Roofing to tear off my existing roof and replace in August of 2013, the original roof did not leak it was simply old and I needed to replace the roof before I eventually sold the house. After Close replaced the roof, it leaked from that point on, I would call and after a week or three he would send over his one employee with a caulking gun or try a water test and try to find the leak. This went on and on (months into years), I would not know it was not fixed until the next rain and we also had a drought within that period of time as well. Eventually what was a nuisance of what appeared to be a leak on the back porch solely, started to show throughout entire house with now major damage at the rear of the home in the kitchen ceiling and built-in cabinets of the dining room. In the Summer of 2015, I finally coerced Mark Close through threats of legal action to replace the back porch roof. Of course, after ripping off the roof his employee found the reason for why the water was leaking in. The original ?roofers? that Mark Close had sub-contracted to only laid flat roofing material over the existing roof on the back porch, had not attached the sloping porch roof to the main roof, and his employee found a caulking plug 10 by 10 inches, basically just shoddy workmanship all around. The replacement of the back porch roof did slow the water leaking into the back porch somewhat, albeit this was only part of a larger problem. Mark Close refused several times to give me his insurance credentials to cover the damage, always saying it was not the roof, always something else, despite pictures and his own employee?s findings. I was forced to file a claim with my insurance, the insurance company determined the damage to the interior of the home was caused by the roof (what a surprise), my insurance concluded that the roof shingles were installed improperly on the main part of the house. In addition, I have dormers and the insurance company's adjuster stated there was no flashing installed in several locations along the dormers allowing water to continually seep into the decking and ultimately, after some time, into the ceilings of my home. My insurance company paid for some of the damages inside the home, but of course they will not pay for poor and improper workmanship, so the cost of a new roof was on me. I had to have the entire roof on the home torn off again (save the back porch part as the second time it was done correctly) and a new roof installed by Blair Edwards Roofing. Edwards confirmed the Insurance company's findings and also took pictures of where the water was leaking in so that I could use them in small claims court. The new roof installed by Blair does not leak and all is well, save that I am out several thousands of dollars, time, labor, and hassle of dealing with all this. I truly hope that the time I have taken in writing this all out will save another individual out there the difficulties I and my family endured with this company.