Broken Arrow Emergency Plumber

Mike called back within just a view minutes of leaving a message.  He was professional, courteous, and friendly throughout the entire contact.  He explained everything to me making sure I understood what he was doing and why the pipe burst.  He shopvacced up as much water as he could and even left his own personal box fan with me to help dry the carpets.  The price was very fair considering it was a weekend, after hours call out.  I will definitely use Mike again if the need arises.

They are also highly rated on your site. Actually I did not have a close up experience, but the leak occurred over the Memorial Day weekend, and I didn't want 24 hour service, I just wanted to simply make contact, and say, hey come Tuesday I will need a plumber, it's not an emergency, but I wanted to make sure I got on somebody's list. So I called them on Monday morning, and they had a call service, you know, somebody that takes messages, they were very pleasant and polite, they didn't know if somebody was in the office yet or not, but they would give them the message. I explained that need to let me know they got the message and put me on the list or whatever. So I heard nothing all day, so I called later in the afternoon, they had no idea if anybody was in that office or not, they would take the message again, but they had not been told one thing or the other, and I said, well I thought they were 24/7, that's what their ad is, and they said, well, we don't know, nobody told them anything. So I said, okay, and I never heard from them. So that's not good. I did not get a response, but they do have an answering service. I never even got a call saying, oh hey sorry we missed you, so communication is bad somewhere. If you're going to advertise that your 24/7 somebody needs to answer the phone, or pick up the phone and return messages to customers so they know they've been heard, or they'll get on a list, or whatever, but to just not do it, that's not good.

The service person arrived a couple hours after calling them in the morning about a severely leaking water heater. By early afternoon they replaced the water heater and the job was done. Great job. Service person was friendly and knowledgeable. We weren't given options on replacement, and had to ask, Couldn't validate that the price was a good value, but we moved forward given the emergency (no hot water the weekend before Christmas). Would recommend them for work in the future. Great customer service and responsiveness.

They come when they say they are going to come.  Their service men are always very polite and explain everything which they have done or are going to do.  They are competitively priced.  I need not have to pay them the extra service charge for after hours, weekends and holidays since I have a contract with them.  I would use them again in the future.

The representative fixed each problem and was very instructive in the process. Arrived on time (and within 24 hours of when I called); wasted no time addressing the issues; was personable and polite; and the charges were very reasonble for the time and effort spent on the project.

I do not consider answering service a true 24/7 unless someone calls you back with knowledge to help. I needed someone just to let me know how to turn off the water not 4 hours later.

The first plumber didn't even look in our yard, just told us he couldn't make any repairs under our warranty, that it would be out of pocket expenses.  The second time (different plumbing issue), the provider that American Home Shield sent never called us in the 24 hours that we were told it would take.  We called AHS and told them never mind, we would find our own plumber since they couldn't even get in touch with us within the 24 hour period.  2 days later, AHS's plumber showed up - they were never even notified that we no longer wanted their services.  In the last year, AHS has called and sent numerous emails despite being told on every occasion that we were not satisfied and did not want to renew with them.

ALD came out and within 45 minutes to 1 hour found the leak. Their schedule was full, yet I made an appointment for them to fix the leak the following week. Within 24 hours they called back to say they had an opening the following morning. The service person hand dug down to the cracked pipe and made the repair within 2 hours.

He was out for an hour and 15 minutes on a Thursday in the middle of the day (obviously not an "emergency" night or weekend job). 30 of those minutes we spent waiting for his associate to go to Lowe's for parts he didn't have. Afterwards, he billed us for two full hours at $135/hour and explained that he "always rounded his hours up". Of course he does - that's an extra $101.25 in his pocket, just because of the way he does his math. In addition, he left a huge hole beneath our counter where he had to cut sheet rock to get to the broken pipe.

Great! Came in on a Saturday and completed work in record time without charging extra for weekend. Also installed pan and draining line, which weren't there before.