Recent Review: The entire process was straightforward and we were given options and suggestions that we never thought of. Our sales person was Greg Roberts and he was very easy to work with on coming up with a cost effective solution. The crews that came out were efficient and got right to work and when weather threatened getting our deck done before a family event a couple of the guys stayed late on Friday and came in early on Saturday to get the job completed in time.
Recent Review: It went great. Dustin was responsive and friendly. Quote was much less than our deck builder would have charged. We had this done last summer and we have had no issues with it as far as leaking etc. The job took 1 day and he was able to come sooner than originally estimated. He even fixed a downspout that our deck builder had left unattached. Highly recommended.
Recent Review: It went great. No BS! Showed up when he said he would and got the work done on time, on budget with no hitches whatsoever. Will have Wakut build a new deck for us at next house. Hire with confidence.
Recent Review: We worked with David on the design of our deck. He had great ideas and provided helpful 3D drawings of the project. The crew that worked on the deck was extremely professional and quick. We had one customer service issue (our fault really) but they completely resolved it. Would highly recommend this company to everyone.
Quote for deck work was just a number scribbled on business card. No design ideas were suggested. We have since selected another deck builder.
- Jane R....
They responded to my initial request for an estimate very quickly and were able to provide an estimate and 3-d rendering of the proposed project it a timely manner. They were able to design the deck to meet both our desired size and budget. Once we got the permits from the city, work began quickly. The came out and removed the existing deck and got started on the new deck right away. Everything was completed as expected and we were very happy with the final product.
- Brian H....
Bill was a great person to work with, down to earth, like a good neighbor. He listened to our needs, and answered any questions or concerns we had. Our new deck is beautiful, and I know we chose the right guy, with Bill. THANK YOU!!!!
- Eric K....
We contracted with Pro-Tech Maintenance of Valley City, Ohio on 8/2/2014 to replace out current deck boards and stair boards with a brown composite decking. The work was to be completed in 3 days commencing 9/3/2014.( It took 30 days.) Over that 30 day period the work was performed in an unworkmanlike manner and not to the specifications of the manufactures of the decking.It was so bad that I asked the owner, Steve Ponsford whether the workers had ever installed decking before because of the large gaps between the deck and stair boards and also where the boards abutted solid objects. To the credit of the owner he instructed his workers to attempt to correct the large gapping by removing the boards to reinstall them etc. Unfortunately Steve Ponsford did not supervise the re-installation although I had asked him to do so. While the re-installation was a big improvement over the disastrous initial installation, it still did not meet the manufacturer's specifications in many areas and the result was a mediocre job at best. While some customers of Pro-Tech Maintenance have said they are pricey I didn't expect mediocrity also. Notwithstanding the foregoing problems we paid the balance on the contract and Steve promised to return the first nice day after October 2, 2014 to personally correct the defects and tighten the gapping between the boards. In the last e-mail communication I received from Steve Ponsford he advised that we were on his schedule for Monday October 27,2014 which turned out to be a beautiful warm sunny day . Needless to say he did not show and has not responded to follow up e-mails.. I can't say whether I am more angry at him and Pro-Tech Maintenance for betraying my trust when I paid the balance and did not withhold some funds or more angry at my myself for placing my trust in him. I would never recommend Pro-Tech Maintenance not only because of mediocrity of the work which I would have tolerated had Steve Ponsford honored his commitment to return and spec up the job..
- C A....
ABorowske Builders Inc
Mr. Borowske came out to my home. He took a look at my old deck and, after talking to me, drew up plans for a new deck. He gave me two estimates - one with wood decking and one with azek decking. We went with the azek since I wanted a deck that required little maintenance. We are very happy with our new deck. It looks much better than our old one and we are pleased with the azek. Mr. Borowske and everyone who worked with him were a pleasure to work with.
- Alison C....
AWOOD & STONE CONSTRUCTION LLC
KEVIN AND HIS CREW DID AN OUTSTANDING JOB ON OUR DECK. THEY PERFORMED THEIR WORK VERY PROFESSIONALLY AND WITH COURTESY. IT RAINED THE DAY AFTER THEY PAINTED OUR DECK AND SOME OF THE PAINT WASHED AWAY, SO THEY CAME BACK TO REPAINT IT AT NO EXTRA COST. WE'RE VERY SATISFIED WITH OUR 'NEW' DECK.
- Jason B....
Overall the project was a huge success. We had issues with the weather and materials but both were beyond Rich's control. The new deck and railings are very nice and should last a very long time because everything is plastic.
- James E....
AKlassic Custom Decks
Everything went extremely well. Team was professional, responsive, and fast from beginning to end. We absolutely love our new deck and we have zero issues now that it's done. I would recommend Klassic without hesitation to anyone else.
- Patrick M....
I would hire Higham Construction again without hesitation. Bill was easy to work with, personable, and unparallelled when it came to communication. He answered emails very quickly, and took the time to provide detailed answers to my questions, not just a one or 2 word response. He was ready to start in the time frame promised, but was also flexible enough to push the date back a week to accommodate me and prevent a conflict with another scheduled service. When the original deck was torn down it was discovered that the original footings had to be replaced. Bill chose to not charge me for the cost of the additional work, and stayed with his original quote in our contract. In addition, he added a stair railing that was not in the contract, without charge, because he thought it would be safer. The work was completed in the time frame promised, despite the brutal heat and humidity Bill's crew had to work in. I could not be happier with my experience and with the finished product. The new deck is beautiful.
- Susan D....
Pros: Hard working crew worked over about 5 days to removes the existing concrete porch, replace it with wood decking and integrated that into a new room sized deck. No seams in the flooring or railings, except corners; the recommended metal balustrades are much narrower that wood, improving the view into the yard. Craftsmanship was very good - many friends have been impressed. Negotiated changes in a positive manner. Cons: there was a little language challenge with some of the workman, but we were still able to communicate (... access door under deck came out better than I expected, just from diagram - not words!),