October 2010 we were informed by our neighbors who were looking after our home, that we had termites. Their pest control person looked at the problem and gave a quote. We went with Alpha as they had been performing our monthly service for the last four years and were the company we inherited when we purchased the home. I called Alpha , whose headquarters are in Oregon, and had them meet my neighbor to look at the situation. Greg Strawn, the termite specialist, looked at the situation and gave me the same dollar quote of $990. There was no paper work, no written quote or anything. All was verbal. We were still out of state and were taking his word for the solution. When we returned four weeks later, we found a sketch on the desk and the bill. When I questioned Greg about the work and asked him to come out to show what he had done, he refused and would only talk to me over the phone. When we came to Tucson this season September 15, we found termite tubes again in another part of the house. We called Alpha to discover that Greg Strawn's termite company had been bought out by Alpha, that Greg was no longer, and that Tucson had only ONE service tech, Anthony. Anthony came on 9/16/11 and yes Greg was gone. It was apparent from his notes that he had not secured the entire perimeter, had not sprayed all over and in fact may have done nothing. Anthony agreed that something was not right and that we again had termites less than 6 months after the first application I called the office to let them know what had transpired. They accused Anthony of saying too much and he quickly rescinded all that he had told me. On 10/18 he returns for the “house inspection”. -Yes, the back had not been treated. No drilling by Greg. -Would not retreat the entire perimeter. Was taking Greg’s report as it was, even though we were not convinced hat he had done anything back in October. -Would not listen to my wife’s concerns abut partial drilling; one day and filling another. Stressed that his time was valuable and that his couldn’t fit it into his schedule. Strange, I thought he was here to service us, the customer. -Would not listen to my neighbor, who found the original problem, as to hole sizes stating that he was superior to every one else. The arrogance was too much. Now he wanted to retgurn on 10/26 to finish the job, and have more excuses. We cancelled his call and the company’s monthly service. If he is the only rep and the company in Oregon has no local office, then I don’t need him.