In dealing with Everdry they have a very smooth sales team and pretend to want to please, but they are all lip service. Tim Despoth, the project manager is particularity adept at this. The job is not only NOT done but, they have left us in a terrible condition and just expect us to let them out of their contract with no responsibility to clean up the mess they have created. Tim is always so quick to tell us that they will take care of everything and they want to make us happy but over 3 months later and no money to pay our expenses, well we just now know that they had no intention to take care of anything. They are hoping we will just crawl away and find another contractor which gets them out of the contract. We are in a much worse condition than when they started and nothing has been accomplished. We realize any company can make a mistake, which they clearly did or have an incompetent agent (James Lambert) working for them, which they have, but to try and not take responsibility for their disaster is inexcusable. 5 professionals from their company assessed the basement wall and convinced us that it needed replacement because it was eminently going to collapse. Further more, they say they never realized that it was a concrete wall. Many other contractors since have looked at it and pointed out how easy it was to see that from the cracking pattern alone it was a solid poured concrete wall. Their agent James Lambert was the contractor who was supposed to replace the basement wall. He had it fully excavated and then came and told me that "we had a real problem" because it was solid concrete and not a block wall as was supposed. He would have known after the first foot of excavation that it was indeed concrete. But not wanting to let the job go or get proper equipment because he would lose time, James hastily rented a gas powered concrete saw to experiment on taking out our wall. This was after admitting that he didn't do concrete walls! He then proceeded to cut the solid concrete wall inside the house without any dust precaution, even though he had assured my husband 3 days earlier that there would be no dust, and if equipment was used inside the home, that water and visquine would be used. He put 2 vertical cuts through the wall, from the inside to the outside, and then proceeded to attempt to knock down the wall with the heavy excavating equipment. Fine cement dust filled all 4 levels of our home. Tim Despoth was called in to assess the situation. He said the wall (the one that was so urgently in need of replacement) was no problem. They would just brace it and finish the waterproofing!!! He must have thought we had "DUMB" written on our faces. We asked them to replace the wall like we had contracted for. He told us they would not because they only worked with Jim Lambert and Jim didn't do concrete wall replacement. Tim Despoth said they would pay for the cleanup, which amounted to telling Jim to clean it up! Jim sent a "maid" who didn't show up. He gave me a sob story of how he wasn't going to make any $ on this job! He offered my husband and I $600 to clean it up ourselves. I asked him if he was willing to work for $1/hour? Only a professional disaster cleanup company can take care of this damage. The estimate and out of pocket expenses we have incurred come to over $5300. This includes cleanup for the structure only and not any of the contents which would be much more time intensive than the structure itself. It is 3 and 1/2 months later and Everdry has tried to make everyone else responsible for the damages, continually smiling and saying they will clean up the mess and make us happy. Their idea of voiding the contract is to be absolved of all responsibility. We still have the excavation next to house, 2 vertical cuts through the concrete wall, cement damage in much of the home and not even a show of good faith to take care of any of our out of the pocket expenses. They seem to be fixated on making Jim Lambert's insurance responsible, which they are clearly not and won't pay but a fraction of the cost unless we sign a release of all responsibility. Anyone can make a mistake and hire an incompetent and unconsciousness agent, but it is shameful to not take responsibility for damage they created. I cannot recommend anyone to trust these people. There are other contractors and companies that do wonderful work taking care of basement problems and waterproofing. I would advise to look around and don't be taken in by their very impressive sales pitch.