We hired Craftman Service Co (owned by Bill Shephard) thinking that we would save substantial money relative to hiring a full-service contractor. Mr. Shephard's bid was a good 50% lower than other bids, although in the end we didn't save nearly as much since a lot of the finishes such as toilet, vanity, mirror, shower enclosure, hardware and fixtures, etc. were purchased separately. The other contractors did include an allowance for these items on their contract. What we didn't anticipate is the loss of time and peace of mind that working with this company would turn into. Tear up of the old bathroom went well and reasonably fast. Dust was well controlled. Mr. Shephard was quite pushy about getting rid of the bathroom?s built-in, floor-to-ceiling cabinet and using up the space to enlarge the shower (we explained to him that the cabinet was sorely needed). Luckily, we stood firm and the layout of the new bathroom is pretty much identical to the old one. He installed the shower threshold sloping along the length rather than toward the shower. During the time he was making it, Mr. Shephard insisted that?s the way it should be (?) and that the glass enclosure should be cut at an odd angle to match it up. The glass company had to cut the door to accommodate the odd slope. Bottom line: water does pool on the threshold and runs to the floor every time the shower is used. When the bathroom floor was torn up, the original (50 year old) door threshold got exposed, and it was clearly worn and ugly relative to the rest of the bedroom floor (which has recently been refinished). Before the floor tile was installed, I asked Mr. Shephard if it would be possible to replace that board, which would have been a 5 minute job at that point and virtually impossible after installing the new floor. He willfully ignored my request and proceeded to install the bathroom floor. Bottom line: There is now a 50-year-old-looking board between the new bathroom floor and refinished bedroom floor, which is the first thing you see as you enter the bathroom and sticks out like a sore thumb. Not good. The tile work was a disaster. (1) The three walls that have a bull-nose were laid with the tile running from left to right whereas the bull-nose was laid right to left. As a consequence, the grout lines very visibly don?t line up. (2) He left a 1? grout line between the door casing and the adjacent tiles, which would have been very easy to avoid. The drywall on both sides of the wall had to be torn down anyway in order to install a new pocket door, so the door opening could have been easily moved ?? to one side in order to avoid this eye sore of a grout line. (3) The tiles are generally not well installed as there are uneven gaps and not flush everywhere. (4) The ceramic tile we chose for the floor has a pattern consisting of a darker patch on a lighter background. The floor as installed looks like a checkerboard as he managed to butt up the dark patch of one tile with the lighter area of the adjacent ones. The bathroom floor is really small, and making it look right would have implied rotating 3 or 4 tiles 90 degrees one way or the other (it?s more complicated to describe than it is to do it). When I politely brought up my discontent with the overall tile job to Mr. Shephard, I got his typical shoulder shrug and deer in the headlights look. Bottom line: Despite Mr. Shephard?s big claims about making it right for the customer, I was never given the opportunity to be 100% satisfied with his heinous tile job. Mr. Shephard built the abovementioned bathroom cabinet and nailed the maple face to the sides, then covered the holes and gaps with putty (there were LOTS of gaps). It?s the first time I see a fine cabinet nailed together. When I asked why he didn?t use pocket screws, he said ?it?s not possible to do.? One of the shelves fell down in the middle of the night. When I brought this up, he argued with me that the shelf had been installed correctly (obviously not the case). Given his negative response, I realized that he wasn?t interested in making it right to us, so I yanked the face frame and rebuilt it with pocket screws; I also installed the shelves correctly and repainted and stained everything. It now looks perfect. (To his credit, he helped me identify the way to make the stain color match the vanity, which had been purchased separately.) Bottom line: his stubbornness and unwillingness to do things the right way forced me to spend my own time to fix major things that he was being paid to do. What makes this especially aggravating is that all the while he kept boasting about being ?a professional? who has ?especial tricks?, etc. etc. Pocket door. He left a huge 3/8? gap between the door casing and the wall. It looked as though the entire door assembly was coming off. Look around and you won?t see a professionally-installed door look like that, yet for Mr. Shephard, that was normal and easily fixable with? spackle (lots of spackle!) As the days and weeks went on, he didn?t apply his ?fix?, and at that point it was obvious I would have to step in again. I yanked all the trim pieces and re-nailed them carefully, and now the trim looks as it should. Bottom line: that door job was heinous top to bottom (including not only the trim but the awful stain job as well) and yet again I had to spend my valuable time to fix something he should have done right or fix in the first place. Oh, and he left pieces of plastic wrap in the hidden pocket door which makes a nice sound of crumpled plastic bags every time the door is used. Very unprofessional install. The rest of the doors he installed all had problems of some sort, except for one. He left the last pocket door unfinished (the drywall around it is obviously unfinished). By that time the job was dragging on and on for weeks on end, so it became apparent that a) he had totally lost interest in getting my project finished and b) we would have to cut our losses and finish it ourselves or hire somebody else to do it. And so it was, but to add insult to injury, he demanded full payment for the unfinished job. In fact, he insulted me and belittled me on the phone. He said ?you are the type of guy can?t do anything for cr@p and then expect others to do it right.? Well, whether or not can I do things myself is beside the point, he i the "professional" hired to do the job right in the first place. As I said above, I stepped in only because of his inability and unwillingness to make it right for us. He said that I had "ruined his work" (wow!!). He told me ?You have problems? and ?You have to look at myself in the mirror? all the while he called me a ?bully? (I never insulted him whereas he did, which formally makes him the bully). At some point in the conversation he said that I could ?stick the invoice up my a@s,? which got me really confused since a minute later he was demanding full payment for that same invoice. Consider that at the beginning (when no checks had been written yet) his attitude had been quite different: "I am in this profession for the satisfaction of it"; "It's your money so you are the one who should be 100% satisfied with the finished job"; etc. etc. All this talk now rings of utterly insincere. Very, very unpleasant experience. I paid him the full amount he demanded. Other aggravations: - He would rip into previous customers that he didn?t like or were ?difficult? in his eyes. I?ve never seen a so-called professional do that. - He likes to show up to the job site without proper materials and tools, always helping himself with lumber, paint, whatever is around the house that he forgets (mostly without asking). - He will not shop around. He was pushy about using his own electrician which would have been much more expensive than the one actually used after shopping around. - He and his personnel took the habit of randomly using all of the bathrooms in the house (despite my request that they use the one downstairs) forcing us to clean bathrooms everyday throughout the length of the job. I pointed this out to him a couple of times, to no avail. In summary: If you are looking for a discount contractor and don?t mind the lack of attention to detail and the customer-is-never-right attitude, Craftman Services will probably be fine. Otherwise, stay clear.