We built our house in 2010 and our builder used Rite Rug for all of the flooring. We had hardwood installed on most of the first floor and carpet in our dining room as we did not know at the time of building what type of floor we wanted in that particular room. Now, three years later, we have decided to continue the hardwood flooring into the dining room. Without doing any research, we chose Rite Rug since we knew they would have an exact match of the original hardwood installed in the home. We waited for a sale and purchased the material and paid for installation. Upon the sale, the salesman said he would call me within a week to schedule the installation. Over a week went by and I had not heard anything. I called him to follow-up and he replied that he had already scheduled it. The day he chose (without ever confirming with me) did not work and we had to reschedule. At this time, he told me someone would call a day prior to installation to confirm the date and let me know a time frame. It got to be near 3pm the day before and again, I had not heard from anyone. We reached out to our salesman who said the schedule for the next day was not yet done and we should call the company that does the installation. We called, no answer. We went back to the salesman and said we needed to know what time of the day to expect them to arrange our work schedules appropriately. He said he would find out and call around 7:30 or 8am the next morning. It got to be 9am and he called to tell me they were on their way to the house. They arrived about 5 minutes later. I was very disappointed with the communication, or lack thereof, on the installation. The fact that they gave us 5 minutes notice is the reason for the poor grading in punctuality. I never knew when I was to expect them! The crew came in and did their work. After they were done, they did a good job cleaning up but did some damage in the process of their installation. They left some dark marks all over the walls and banged up our trim pretty bad. They made cuts for the pieces which left huge gaps between the flooring and the wall trim. After they were done, I was brought into the room to see how everything looked. I was appalled by all the marks on the walls but at that point, they can't do anything about that. I was also extremely disappointed with how the "finished" product looked. The flooring in general is nice, quality flooring and blended perfectly with the original hardwood. However, looking at the entire picture, it looked like a DIY project gone bad. Since the gentlemen didn't speak much English, I just pointed to it and asked what happened and he replied, we did our best. I signed the paperwork because I knew I wouldn't get anywhere complaining with him. The entire process was a joke. We were the easiest sale on the planet, we already knew exactly what we wanted and walked in the store to pay and get it on the schedule. It couldn't have been an easier sale for our salesman, yet he was completely worthless! I would highly discourage anyone from using Rite Rug for installation. The products are fine and the pricing isn't terrible but the installation was a joke. Additionally, they order a lot of extra hardwood which we obviously had to pay for and they didn't leave a single extra piece behind. When our house was built, all of the extra material was left at the house and has since been used for repairs. This time around, no extra materials were left with us. UPDATE NOVEMBER 19: A week after installation, we had a Rite Rug inspector come to the house to see the damage to the walls, baseboards, and the gaps. We explained to him everything that happened from the point of sale to installation and that we were disappointed with process and he agreed that our frustrations were valid. He said the salesman should have come out to the house to see the room where the hardwood was being installed. He would have noticed at that time that we would need to either remove the baseboards or purchase quarter round trim or shoe moulding to be installed. This was never communicated to us at the time of purchase. We refuse to get the extra trim piece to cover the gaps as the rest of our first floor has the exact same hardwood without the quarter round trim. The inspector said he would recommend to their Customer Care department that we be compensated to help us with the cost of new, custom baseboards. We later received two calls from Customer Care claiming that "the inspector said the flooring looks great." We refuted and had the lady follow-up with the inspector again as that was not what he said when he was at the house. She called back a few days later to say they are finished with us and suggested we install shoe moulding or quarter round at our own cost. We went directly back to the inspector and asked him what was going on and he said he recommended we be compensated but Customer Care makes the final decision and they have turned down his recommendation. Even though he admits the salesman is to blame, we are getting screwed in the end. Our final call from Customer Care told us the only thing left to do is take it up with the salesman. We reached out to the store level again and they claimed once it's gone through Customer Care, there's nothing more they can do. I WOULD NEVER RECOMMEND USING RITE RUG.