Troy Hardwood Floor Installation

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Reviews in Troy for Installing Hardwood Floors

AB & D Hardwood Floors
I hired them to convert my new home from carpeting to hardwood floors; about 2000 Sq ft. The price was lowest of all bids, but he did not sacrifice on quality. He also converted two staircases to matching hardwood. His team was always on time, professional and friendly, and they finished ahead of schedule while working around my other contractors. My only complaint has been that some of the gaps between the floor and my wall are wider than my base boards, and had to be filled in. In their defense, I switched to slightly thinner base boards, but I think they should have anticipated that possibility. Overall a great experience at a fair cost, and I will recommend them to my friends and family. Price included them halling away all the construction debris.
- Gary L....
AAhrens Architectural Woodworking, llc
Thomas Ahrens is an artist. His work is always completed to perfection. He has done woodworking projects for us, built a pergola, a cupola, mantel, updated a bathroom, created butcher blocks, and has installed flooring in every room of our house. If you hire Thomas for any remodeling/building project, be prepared to be amazed!!! I wish I would have known him when our house was built. I would have hired him to build cabinets and furniture as his workmanship is outstanding.
- Ellen E....
ABockrath Flooring & Rugs
From the estimate to the installation, everything went smoothly. The installers were tidy, professional, and good an communicating arrival and departure times.
- Nancy G....
ABockrath Flooring & Rugs
Beyond my expectations! The house is old and required extra care. Several very large pieces of furniture had to be moved also. Beautiful job.
- Sally J....
CPages Flooring
I had dealt with Page's about 8 years ago and had a good experience, so I went back to them in September to order new flooring to be installed while I was out of town in October. The day before I left town I called the salesperson, Ron, to make sure we were on schedule. He said the flooring and quot;never came in.and quot; I have no idea why he didn't tell me this on his own. I was just glad I called him before unloading all my bookcases and moving breakables out of the rooms to be done. I cancelled the order and decided to do more shopping after the holidays. In December Ron called and said the flooring had suddenly appeared on their loading dock. Did I want it? Since I hadn't bought anything else yet and would be out of town again in January, I said okay. January came and when we returned to town the flooring was in. About 20 of the boards had pencil markings on them, lots of markings, presumably from the installers noting where to saw them. The boards were also not flat, which my wife and I both expected, but had a grooved or scraped finish to them. The next day I visited the store and looked at the small sample we had based our purchase on. Held up to a window I could see it had the same grooves, so I guess I was stuck. Oh well, they would grow on me. A salesperson came up while I was holding the sample at eye level in front of a window. We discussed the grooves; he said he usually pointed the grooved finish out to his customers and wished my salesperson had mentioned it too. I told him about all the marks on the boards and he called Ron while I was standing there, reporting to me that Ron would take care of it. Since the marks were a small issue and I'd had no problem with this vendor before, I paid my bill in full. Over the next week I placed three calls to Ron to get my work completed. The first two calls I left a detailed voice message and got no response. The third call I used another phone which I hoped wouldn't show up as me in Ron's Caller ID. He answered right away, giving the excuse he'd been in Michigan and couldn't return calls (!). We made an appointment to get the marks taken care of. I mentioned to him that with future customers he might mention the finish grooves in case they didn't see them; I did not make this a complaint, just a suggestion for future customer happiness. He gave a very defensive response that I'd seen a sample and it was too bad if I didn't like the flooring. I had made no complaint and was coming to like the flooring in fact, so I can only wonder if Ron's had a lot of problems lately with unsatisfied customers. Two men came the next day and cleaned up the pencil marks in about 20 minutes. They could not clean some of the marks and said they were flaws in the wood that the installer and quot;should have seen and used another plank.and quot; But the installer didn't see the flaws and no one offered to come back in and replace the problem boards. At this point it wasn't worth fighting. Maybe we were unlucky but Page's service wasn't what it used to be. These people can do good work and their prices are reasonable, but don't give them a dime until you are 100% satisfied.
- Lawrence M....
ABockrath Flooring & Rugs
Excellent service and excellent company.  The crew was very professional and they did an incredible job on the floors.  Part of our downstairs area already had hardwood, and the comparison between the hardwood installed by some other company (not sure who... we bought it that way) and Bockrath is night and day.  I have no doubt that the Bockrath floors will last a lifetime.  A few unexpected surprises came up during the install (we had to re-level the floors because we have an old house), but Bockrath stayed true to the original estimate and didn't charge me an extra cent for the labor/parts required to re-level the floors.  I can't say enough great things about this company and would highly recommend them to anybody. 
- Daniel E....
AMichaels' Marble & Tile
They are still working in my house and they have worked for me in the past.  They have a good service and they do a quality work.  They followed through on things that they were going to do.
- Lois K....
ABockrath Flooring & Rugs
I could not have been happier with Bockrath and its professionals.  We initially looked at Bockrath because of the excellent job they did at a neighbor's home.  We were skeptical because the pricing appeared to be very high.  After watching the bidding process with Bockrath and two other companies, I became convinced that you get what you pay for.  In the showroom, the sales rep Brent was extremely helpful and patient.  He gave us many different ideas on flooring options and what look each of them would achieve.  When we were ready for the estimate, Brent was very detailed in his measurements and approach. He gave me plenty of information to be able to make informed decisions about how the floor should be installed, and his design ideas were much appreciated.  He followed the entire process throughout, from original contact, to estimation, to ordering, to installation. The installation team led by Travis was also excellent.  They were meticulous in how the floor was installed. They cleaned up after themselves at the end of each work day and left no trace of sawdust or debris behind.  Brent also helped us select carpeting which was then bound into custom area rugs.  This option gave our nonstandard shaped/sized living the ability to have a beautiful rug which fit the space. The third service Bockrath provided was carpeting on the stairs.  Once again, Brent helped us select the product that would look great and wear well, The installation team led by Joe was top notch. I especially appreciated how the small nuances were handled; it is these small details that sets Bockrath apart from other flooring companies. Once again, you pay a bit more for these details, and the process runs a little bit slower, but it is worth it in the long run.  So if you are looking for great quality that will last for decades, especially if your house has any details in it that are nonstandard, I highly recommend Bockrath and Brent and their installation professionals.
- Dani J....
FRITE RUG
We built our house in 2010 and our builder used Rite Rug for all of the flooring. We had hardwood installed on most of the first floor and carpet in our dining room as we did not know at the time of building what type of floor we wanted in that particular room. Now, three years later, we have decided to continue the hardwood flooring into the dining room. Without doing any research, we chose Rite Rug since we knew they would have an exact match of the original hardwood installed in the home. We waited for a sale and purchased the material and paid for installation.  Upon the sale, the salesman said he would call me within a week to schedule the installation. Over a week went by and I had not heard anything. I called him to follow-up and he replied that he had already scheduled it. The day he chose (without ever confirming with me) did not work and we had to reschedule. At this time, he told me someone would call a day prior to installation to confirm the date and let me know a time frame. It got to be near 3pm the day before and again, I had not heard from anyone. We reached out to our salesman who said the schedule for the next day was not yet done and we should call the company that does the installation. We called, no answer. We went back to the salesman and said we needed to know what time of the day to expect them to arrange our work schedules appropriately. He said he would find out and call around 7:30 or 8am the next morning. It got to be 9am and he called to tell me they were on their way to the house. They arrived about 5 minutes later. I was very disappointed with the communication, or lack thereof, on the installation. The fact that they gave us 5 minutes notice is the reason for the poor grading in punctuality. I never knew when I was to expect them! The crew came in and did their work. After they were done, they did a good job cleaning up but did some damage in the process of their installation. They left some dark marks all over the walls and banged up our trim pretty bad. They made cuts for the pieces which left huge gaps between the flooring and the wall trim. After they were done, I was brought into the room to see how everything looked. I was appalled by all the marks on the walls but at that point, they can't do anything about that. I was also extremely disappointed with how the "finished" product looked. The flooring in general is nice, quality flooring and blended perfectly with the original hardwood. However, looking at the entire picture, it looked like a DIY project gone bad. Since the gentlemen didn't speak much English, I just pointed to it and asked what happened and he replied, we did our best. I signed the paperwork because I knew I wouldn't get anywhere complaining with him. The entire process was a joke. We were the easiest sale on the planet, we already knew exactly what we wanted and walked in the store to pay and get it on the schedule. It couldn't have been an easier sale for our salesman, yet he was completely worthless! I would highly discourage anyone from using Rite Rug for installation. The products are fine and the pricing isn't terrible but the installation was a joke. Additionally, they order a lot of extra hardwood which we obviously had to pay for and they didn't leave a single extra piece behind. When our house was built, all of the extra material was left at the house and has since been used for repairs. This time around, no extra materials were left with us. UPDATE NOVEMBER 19: A week after installation, we had a Rite Rug inspector come to the house to see the damage to the walls, baseboards, and the gaps. We explained to him everything that happened from the point of sale to installation and that we were disappointed with process and he agreed that our frustrations were valid. He said the salesman should have come out to the house to see the room where the hardwood was being installed. He would have noticed at that time that we would need to either remove the baseboards or purchase quarter round trim or shoe moulding to be installed. This was never communicated to us at the time of purchase. We refuse to get the extra trim piece to cover the gaps as the rest of our first floor has the exact same hardwood without the quarter round trim. The inspector said he would recommend to their Customer Care department that we be compensated to help us with the cost of new, custom baseboards. We later received two calls from Customer Care claiming that "the inspector said the flooring looks great." We refuted and had the lady follow-up with the inspector again as that was not what he said when he was at the house. She called back a few days later to say they are finished with us and suggested we install shoe moulding or quarter round at our own cost. We went directly back to the inspector and asked him what was going on and he said he recommended we be compensated but Customer Care makes the final decision and they have turned down his recommendation. Even though he admits the salesman is to blame, we are getting screwed in the end. Our final call from Customer Care told us the only thing left to do is take it up with the salesman. We reached out to the store level again and they claimed once it's gone through Customer Care, there's nothing more they can do.   I WOULD NEVER RECOMMEND USING RITE RUG.
- Lindsey B....
ABockrath Flooring & Rugs
Amazing!  This is proof that you get what you pay for! First, our sales rep. Brent Severson was just the best.  Very nice, courteous and very knowledgeable of the product and installation.  Helped greatly with my decision making. Second, Mat who delivered the materials, Travis and Derrick the installers could not have been more professional and knowledgeable of the process.  The job took a week and a half and they were always on time.  This was not an easy job considering the house was built in 1941 and there were uneven floors and many transitions into other rooms.
- Sally J....

Flooring Sales and Installation in Troy

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Award 2019Super Service Award
Recent Review: From start to finish the entire process was very pleasant. I felt very comfortable with the folks from Simple Bath and we are extremely pleased with the work that was done and the quality of the products that are now in our home. Everything was done as promised and beautifully. They even cleaned up daily so that we could still be comfortable in our house. I would highly recommend Simple Bath!
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Recent Review: We had a good experience with Brazilian Direct. They came in and got the job done. They weren't on their cell phones or running back and forth, wasting time. They worked really good as a team, together. They were responsive to what I wanted. They were prompt and exactly on time.
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Recent Review: Doug and his crew were great to work with. Steve was terrific as we're all the other guys. The results look fabulous. Can't recommend highly enough. Very professional. Great value.
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Recent Review: My wife liked the flooring that they had. They were really good. The salespeople were really nice. The installers were great. My wife called me to tell me the she liked the flooring she found, so I came over after work and looked at it, and that was that. They did a really good job. They get "A"s across the board. I would use them again when we get ready to do the downstairs.
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Business Description: We are a small business specializing in floor and fiber cleaning, including carpet cleaning, upholstery cleaning, oriental rug cleaning, tile and grout cleaning, hardwood and laminate floor cleaning, and vinyl and linoleum floor cleaning. We are an IICRC Certified firm and a member of EthicalServices.com.
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Business Description: Xtreme Pressurized Cleaning the tri states number one most trusted exterior cleaning professionals. Turning your green to clean every time the first time. Let one of our complete home cleanings restore your homes Siding, Concrete, or Roof.
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Business Description: Additional emails - sizemorebradley@hotmail.com, yak@sizemorepainting.com. Family owned & operated.
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Recent Review: I hired them to convert my new home from carpeting to hardwood floors; about 2000 Sq ft. The price was lowest of all bids, but he did not sacrifice on quality. He also converted two staircases to matching hardwood. His team was always on time, professional and friendly, and they finished ahead of schedule while working around my other contractors. My only complaint has been that some of the gaps between the floor and my wall are wider than my base boards, and had to be filled in. In their defense, I switched to slightly thinner base boards, but I think they should have anticipated that possibility. Overall a great experience at a fair cost, and I will recommend them to my friends and family. Price included them halling away all the construction debris.
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Recent Review: They were fantastic. The process was exactly as they described to me.
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Recent Review: From the estimate to the installation, everything went smoothly. The installers were tidy, professional, and good an communicating arrival and departure times.