I am long overdue in writing this review, and my apologies to Brent, to whom I had promised a writeup long ago. Last summer (July/Aug 2007), we relocated from North Carolina to the Cleveland area. We found a great home in Westlake to buy. However, the carpeting in the living room and dining room was not to our liking, and we wanted to replace it with hardwood floors. We were still living in NC when I contacted Brent (because of his Angie's List reviews) via email and discussed having floors installed. His willingness to work with, and be responsive to, a remote homeowner far exceeded other companies I contacted, and I felt confident in my ability to work with him. We had selected a strand-woven bamboo flooring that he had never worked with before, but he was more than willing to try out a new product. Since we were in NC, he also agreed to receive the flooring materials we had ordered from the vendor. This resulted in unexpected stress when the shipping company failed to call ahead before attempting delivery, as they had been instructed too. However, Brent took it all in stride, and the delivery was made successfully. There were only a few days between when we closed on our new home, and when the moving van would arrive, and Brent worked over the weekend to remove the old carpeting, and install the new floors, finishing well ahead of schedule. He even moved the old carpeting into the basement for us. He checked in with us soon after we arrived in town to make sure we were happy with the work. We certainly were -- the floors looked even better than I'd expected. We referred Brent to our real estate agent. Brent later told us that the bamboo flooring was much harder on his tools than he expected (the "strand woven" bamboo product is much denser than most other hardwoods, including other bamboo floors). But stuck to his original price quote, even though with the uncertainty of working with a new material, he would have been justified in boosting the price to cover the extra wear and tear. Brent provided stellar service, was friendly, flexible, and professional. He remains our first choice for any jobs, big or small, although he's in high demand now, so it's harder to get on his schedule. Word must be getting around!