I contracted with this company to replace our front entry door. The old door was solid and the room was very dark; I specifically wanted an all-glass door, to let in more light, and a storm door so I could get fresh air in the summer. Their salesman came out to go over options with us and wrote up an order for a door and storm door. He discussed many options with me, one of which was whether I wanted "aluminum cladding" around the outside of the door frame, or just factory-painted wood. I chose wood, as I really don't like the aluminum cladding. It took about 4 weeks for the door to come in (wasn't a 'special order', just a standard door, but that's just how long it takes - but they were up front about that, so we knew that when we purchased). When the installation crew arrived the first thing they told me was that I could not have a storm door - there is an awning over the doorway, and it would not let the storm door open. I was horribly disappointed because I had so very much been looking forward to being able to open my door and let in air in the summer. Once he pointed it out, it was kind of obvious. Should I have noticed this myself? Probably. But I didn't. However, I feel that their professional salesman DEFINITELY should have caught this when he was inspecting and measuring our doorway and writing up the order. They are, after all, the professionals. If I had known when the salesman was here the first time that I couldn't get a storm door, I might have made different decisions. But by not finding out till the morning of the installation, and I had been waiting for 2 1/2 years for a new door, I decided to go ahead with just the entry door, and skip the storm door, but I was terribly disappointed. Also, I felt their installation crew wasn't the most professional I'd ever dealt with, as while they were telling me I couldn't have a storm door, and I was processing that disappointment, the guy was already removing the old door. I asked him to please stop and give me a minute so I could think, and he kind of testily said "Well, we can still install the main door, even if you can't have the storm door." I don't think he should have argued with me when I was processing this major change in plan, and should have been polite enough to give me a minute to think through what I wanted to do. Also, after we decided to go ahead with just the main door, I had left for work (my boyfriend was here to supervise the work) but when they were done he called and told me they had in fact put the "cladding" around the door frame, it wasn't wood. I left work to come back and see it. I was not pleased with it, and told their installation supervisor that I had been told I could have wood. He told me I was mistaken, they "never" do just wood, they always wrap it (I believe he called it vinyl, though the salesman had called it aluminum cladding). When I tried to tell him that the salesman had told me I could have wood, he implied that I was wrong, as he stated again they "never" do that. But, I know that's what the salesman told me, because we even had a conversation about the fact that as the door was protected by the awning and didn't take the full brunt of the weather, the wood would probably hold up quite well. I distinctly remember that conversation, and didn't just imagine it or make it up. Yet the installation supervisor told me I was wrong and cladding is all they do. So I had no choice but to accept that, which was disappointing, as I really detest the stuff. It looks fine from a few feet away, but up close I think it looks cheap and cheesy. If that's all they do, then I'd have had no choice, but I just wish I'd have been given the correct information up front. Having said all that: WeatherTite DID immediately credit me for the cost of the storm door and installation, no questions asked. They also gave me a paper stating that if I decided to have the storm door installed within 12 months (if, for example, I chose to remove the awning so I could have the storm door), they would provide the door and installation for the exact amount they credited me; so the overall cost would be the same as they originally quoted me, and I wouldn't be subject to any increase in price. Also, they did an excellent job on installing the main door, and the door is absolutely beautiful. It completely transformed the room, and looks great from outside too. It's only been up a few days, so I don't know whether there will be any 'settling' issues when the weather changes, but I don't anticipate any, because it seems very solid and sturdy. They cleaned up everything, and took the old door away. They had forgotten to caulk a section outside, but when we pointed that out, they came back the next morning and corrected it, no problems. Overall I'd say the quality of the door and its installation was very good. And they did fairly credit me for the storm door I couldn't have. But, I feel that WeatherTite did a lousy job at making sure I had ALL the facts, and accurate facts, before buying the door. Their price was a little higher than the other estimate I got, but I went with them because their salesman took so much time to explain the process and options to us - something the other company didn't do - so I felt I was getting good value for the extra money. But when parts of what he told me were wrong, it wasn't such a great value. To sum up: the door we did get is nice, and I think they did a good job. But I personally would not hire them again. I am not rolling in money, and spending close to $2,000 for a door was a huge investment for me - it took me two years to save up that money. So when I'm investing that kind of hard-earned money, I like to know I'm getting honest, accurate, full disclosure. I don't like to be told one thing by one employee, then told by another employee that I'm "wrong" about it. However, some people are content to "let the experts handle it" and don't have much concern about the details, and if that's you, I don't think you'd have cause to regret hiring them. But if you like to know everything up front, then be cautious here.