Recent Review: came in, tried a few things,took the back off of the washer,pulled the water pump and told me it looked ok. went further into the washer and pulled the and quot;coin catcherand quot; that was totally clogged with toothpicks and lint. Cleaned the hoses out put it back together ran a few test cycles and declared things fixed. He was polite,professional,knowledgable,honest, and explained everything as he progressed thru the service call. I would definitely recommend Pate Service to anyone. I'm a senior citizen and I felt very comfortable with Pate.