Our oven went out on a Saturday, so I called this "authorized" repair from the yellow pages (they had logos of every major brand of appliance in their ad). I was told the computer had to be replaced and someone would call in a few days with an estimate (which they did) for $347. A "computer" sounded serious, and they came out a few days later. The technician was great, very friendly and helpful. He showed me the old part and told me it could have burned my house down, so I mentioned I would call GE and he agreed that would be a good idea, but if I wanted to keep the burned part, that would be an extra $15 because it goes back to be refurbished (I didn't pay to keep it). I called GE and they told me this firm was not an "authorized" GE repair company and could not help me and had I used an authorized repair firm, they would have taken care of it without a hassle, even though my oven is 7 years old. ,After talking to a supervisor, and because of the potential fire hazard, GE agreed to reimburse me for the defective part (Lesson 1: Always call your manufacturer before calling any repair company to find out their authorized repair services, regardless of the warranty or age of appliance). GE requested an invoice with the part detail, not just a bill with the "total" on it, which was all I was given. Upon calling Authorized Appliance for a seemingly simple request, I was firmly and rudely told by one of the owners they didn't break out parts from labor and outright refused to give me a detailed invoice, even though the GE reimbursement would have no impact on them. Wondering why they wouldn't detail the invoice, I looked on the internet and found the RETAIL price of my "computer" to cost between $95 and $135, making the hour or so of labor cost in excess of $300. I never did receive a detailed invoice, and therefore, never got reimbursed from GE for the part. I wish the nice technician luck in his job...do your homework if you decide to use this company. Unfortunately, I did not check with Angie's List before calling them...(Lesson 2: Always look at Angie's List first).