Overall it went okay. However, I was extremely disappointed by the price. I had used Larry's Lock...5 years ago to replace all the locks in my house (two different locks), and a couple of door knobs and to install a garage door opener keypad. The entire job was about $350. The service person was excellent, spent several hours with me, and explained everything. I was very pleased. Therefore, I did not hesitate to call them again to replace the keypad when it stopped working a few weeks ago. I checked Angie's list again and found no complaints that would have prevented me from using them a second time. Upon calling, I asked about getting the keypad replaced, said I got my first one with them 5 years before, and made an appointment. The part was the same $65 that it was 5 years ago, however the labor and time was almost 2x the cost of the part. He was only here for just under 30 minutes. If not for the Angie's LIst coupon, I would have paid $160 for this work. I think this is excessive. In addition, when removing the original keypad, he cut into the wood of the garage door, leaving a nice cut about 2 inches long. While this isn't a huge issue, it seems a little careless. I supposed this is my fault since I did not ask how much a trip charge would be, however, it would have been nice if the person I spoke with on the phone would have mentioned it since I was a return customer and the visit would have been almost 2/3 the total cost! I will not use this company again if I have a better choice. Shortly after my posting on Angie's List, I received a call from the owner, Ken. He was very concerned about the posting and wanted to 1) understand my experience and 2) see what he could to make it right. He and I played phone tag for over a month. When we eventually spoke, he explained to me why the charge was high in my estimation and offered to refund my money. While I did not want to get paid back, we did agree that I would receive a discount when I purchase a safe from him later this year. I was extremely impressed by his concern of my less than perfect experience, his follow through in reaching me and his desire to rectify the situation to make sure I would use Larry's again in the future. And now I will. Thank you Ken.