Recent Review: They did a fantastic job and went above and beyond what I was expecting. They put braces on my side walls cause they were starting to cave in. We just recently had a huge storm pass through and my basement was the only one in the neighborhood that was bone dry. Before this company came in the basement was unusable.
Recent Review: The project went fairly well given poor weather condition and some unexpected complications that resulted in additional work to be performed and delay in completing the project. KG Structures returned the next day to repair the hole in the foundation after the accident and try completing the work in a timely manner. The weather conditions did not allow the work to progress for several days and once conditions improved KG Structures was back to complete the project. They effectively handled the complication of the project and did not charge for the extra work involved because of the collapsing of the trench on the worker.
Recent Review: Everything was done in two days, as promised. They left everything cleaned up, even mopped the floor. They finished the job just as a 36-hour rain was starting, so their work was tested almost immediately, and it passed with flying colors.
Recent Review: Representative was responsive, quickly coming out to look at our basement and give us a quote. Everything was satisfactory except there was no consideration of the specifics of our situation. The company appears to have a one-size-fits-all for all water leakage issues, and we raised questions about what was causing water leakage in our house, we weren't able to get answers. In the end, we chose not to use the waterproofing service because we were uncertain if such an expensive solution was required. We dealt with problem ourselves with $100 of materials (v. and gt;$7000 estimate).
Business Description: We are a family owned business that has been serving the Northeast Ohio community for over 20 years. For each prospective job, we meet with the customer first hand to: understand what concerns they have, discuss the options available, explain the installation or repair process, and answer any questions the customer may have. We care about our customers, and you will see that in the work that we do.
Recent Review: I have used them before and they are an awesome company. They are honest and their pricing is fair. They are very punctual and professional. They cleaned up well after themselves. I would use them again in future.
Recent Review: Steve was honest, only suggesting to do the work that was necessary. His crew came in and finished everything in one day. They were courteous, conscientious and clean. I highly recommend Steve and his company.
Recent Review: PROVIDED, A FAIR PRICED SERVICE THAT IF SUCCESSFUL IS A GOOD ALTERNATIVE TO WATERPROOFING A BASEMENT FROM OUTSIDE. I DID REQUEST THEM TO RETURN TO MY HOME TO MAKE SOME MINOR ADJUSTMENTS. THEY WERE EXTREMELY RESPONSIVE IN COMING BACK TO MAKE THE CHANGES THAT I FELT WERE NECESSARY. HOWEVER MY VIEW IS THAT YOU ABSOLUTELY NEED TO BE THERE WHEN THEY COMPLETE THE WORK TO BE SURE THE WORKMANSHIP IS UP TO PAR. IF YOU HAVE ANY PANELING OR DRYWALL IN YOUR BASEMENT ABSOLUTELY REMOVE THAT SECTION BEFORE THEY COME TO DO THE WORK. THEY WILL NOT REMOVE THE WALL, OR TELL YOU TO, AND WILL LEAVE THE TRENCH OPEN WHERE THAT WALL EXTENDS. IF YOU WERE TO HAVE A SIGNIFICANT WATER INFLOW, WITH THAT ''OPEN SYSTEM'' THEY WILL CALL IT, YOU WILL ABSOLUTELY HAVE WATER IN YOUR BASEMENT. YOU WILL NOTICE MY REVIEW HAS HIGH MARKS BECAUSE AFTER THE JOB WAS DONE I ABSOLUTELY FEEL CONFIDENT I WILL NOT HAVE ANY FURTHER WATER PROBLEMS WHERE THEY DID THE WORK. MY PROBLEM MAY HAVE BEEN A BREAKDOWN IN COMMUNICATION.
Now that the project is complete, I can say that having our basement waterproofed was one of the most difficult projects we have tackled to date. But that had to do with my part of the project (cleaning out the basement, painting and reorganizing). For their part, Foundation System did a good job. The only problem was that one section of the concrete cracked and needed replaced. It took two calls to get the concrete replaced correctly. However, now that everything is done, I am pleased with their work. The worst part of this project is getting estimates. In that area, the Foundation Systems rep (Rod DiPaulo) was great. He was helpful and did not pressure us for a sale.
- Jana K....
Everything was done in two days, as promised. They left everything cleaned up, even mopped the floor. They finished the job just as a 36-hour rain was starting, so their work was tested almost immediately, and it passed with flying colors.
- Don N....
BThe Basement Guys - Cleveland
They did not start on the day scheduled. The workers were very nice and professional but never on time. The job was done fairly well. I had a problem a couple days later and Dennis came to fix the issue. He was very nice, understanding, and did an very good job. He made sure I was happy with the job. I would hire them again but I would be very specific on every detail. I did not know what to expect but now I do.
- Linda G....
BOhio State Waterproofing
USED COUPON. THEY CLEANED UP OUSIDE WELL HOWEVER THE BASEMENT CLEANUP NEEDS IMPROVEMENT. ALSO WAS NOT DEODORIZED LIKE SALESMAN SAID IT WOULD BE.
- Paul R....
COhio State Waterproofing
WHEN THE SALESMAN EXPLAINED THE PROCEDURE, HE TOL US THAT THE CREW WOULD DIG DOWN 4 FEET AROUND THE FOUNDATION. WHEN THE WORK BEGAN, WE NOTICED THAT THE TRENCH WAS VERY SHALLOW..ONE FOOT. WE ASKED ABOUT THIS AND THEY SAID THAT IS WHAT THEY ALWAYS DO. WE ASKED THE SALESMAN TO BACK US UP ON THIS, AND HE DENIED EVER HAVING TOLD US THAT THEY DUG 4 FEET DOWN. AFTER A WEEK OF SEARCHING, WE FOUND THE ORIGINAL ESTIMATE THAT STATED THE TRENCH WOULD BE 4 FEET DEEP. ONLY THEN DID THEY CORRECT THE PROBLEM AND DIG DOWN TO THE ORIGINALLY STATED DEPTH. BASICALLY, THE COMPANY PUT THE ONUS ON US TO PROVE WHAT THE ESTIMATE HAD SAID. THIS IS UNACCEPTABLE.
- Gisela C....
DB-DRY SYSTEM CLEVELAND
THE SYSTEM THEY INSTALLED FOR US HAS A LIFE TIME WARRANTY. THEY SAID THEIR SYSTEM IS NOT AT FAULT AND CAN'T DO ANYTHING TO FIX IT. THEY CAME OUT AND REROUTED THE DRAIN SYSTEM, BUT THAT DID NOT SOLVE THE PROBLEM. THEY WERE RUDE AND TREATED US BADLY.
- Sandra T....
I put my info into Angie’s list, and USA waterproofing called me 3 times. I scheduled an appointment for an estimate. They called again to confirm the appointment. On the day of the appointment, they never showed up and never called. I called them and they told me they weren’t sure why nobody showed up and that someone would call me to reschedule. Seriously?
- Mindy B....
AN B ENTERPRISES INC
Nick came out promptly as promised and was very knowledgeable about the waterproofing process. After hearing about the story, he thought it may be better to try having the sewer lines cleaned rather than spend thousands of dollars waterproofing. He was honest and straightforward offering us a much less expensive alternative. Thanks to him, the problem has not recurred after getting the sewer lines cleaned. Would definitely hire if we ever need waterproofing. Thanks Nick!
- Gurjit K....
Very professional. Answered all questions. Still evaluating other companies. Very impressed.
- Tina B....
AJD Johnson Waterproofing
Very thorough job.. Started and finished on time.. kept my house clean and finished the job per their estimate even though they had to do extra work because my concrete pad was thicker than usual..