I would have given a zero rating if they had one...the Medina location is the worst Litehouse location. I was treated so badly!!! The female manager is the worst unprofessional manager. I can not believe Litehouse would employee a person like this at all. She After spending an outrageous amount of money on chemicals to remedy my pool, which did not work. This manager has the gall to refuse to give her name, correct the problem and then hang up on me. I had been taking water samples for at least 3 weeks the last water sample I took in the man suggested more chemicals to purchase. We have purchased their algaecide products (maintenance and algae killer...their shocks....their flocculents...everything NO CHANGE!!!!! A lot of money but no change!!! He tested the water took us over and told us to add this Green to Clean Product wait 5 minutes add the 2 pounds of shock( all these products bought at that store).....which we did exactly. The following day we noticed no change in the pool...we called the Litehouse again they sold me 4 more bags of turbo shock. No change called again on 9-2-2018 left a message no return call...waited until the afternoon and called again reaching this female manager. At this point she states I reviewed your samples and our staff would not have sold you that chemical with your water out of balance and I wasted all my money. Obviously at this point I am upset, she then told me she knew the person who sold it to me and he would not of suggested it to me....calling me a liar!!! DO NOT GO TO THIS LOCATION YOU WILL WASTE MONEY AND TIME!!!! I SPENT AN OUTRAGEOUS AMOUNT OF MONEY AND TO BE TREATED THIS BADLY....THEY DO NOT KNOW WHAT THEY ARE DOING AND WILL NOT STAND BEHIND WHAT THEY TELL YOU DO TO REMEDY THE PROBLEM...TOTALLY UNPROFESSIONAL!!! SAVE YOUR MONEY AND WALK AWAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
- Lisa M....
CLESLIE'S SWIMMING POOL SUPPLIES
ALTHOUGH GIVEN THE PROPER SPECIFICATIONS, LESLIE'S SWIMMING POOLS PROVIDED AN INCORRECT SWIMMING POOL HEATER. THEIR CORRECTION OF THEIR ERROR HAS BEEN EXTREMELY SLOW, ALTHOUGH VERY FRIENDLY. I AM CONFIDENT THEY WILL COMPLETE THE WORK NECESSARY TO PROVIDE THE CORRECT HEATER.
- Nancy R....
FMr Pools Inc
Not good. The old saying is "the customer is always right"...for him, it's just the opposite. The customer is NEVER right even when in our case, we are totally right. There's a reason why this company's reviews are so bad because they are so bad. He didn't put a drain in the trough for our automatic pool cover and it fried the motor. He just denies everything and on top of it, he wants $500 for service! Not putting a drain in is going to cost me $1400 to have my lawn torn up and a drain pipe put in so that this won't happen again. We have to hire another company to come out and fix the problem that he created. He won't pay one nickel! On top of it, we weren't able to use our pool for close to a month because he didn't want to be bothered. They're not getting one more nickel from me!
- Thomas N....
ABuckeye Pool Services LLC
Pool was opened as scheduled. Service included removing, cleaning and packing winter cover, installing hand rail, ensuring filter works properly, treating water with chemicals and powerwashing pool decking. Price included service and chemicals. Jeff comes on the day promised and takes care of everything! A few weeks after opening, we were having trouble with our automatic pool cleaner. Jeff stopped to look at it when delivering chemicals that we ordered. It's great to have the heavy chemical buckets delivered to the pool area and not have to carry them from the car. We are very satisfied with Buckeye Pools and would recommend them to anyone looking for pool service.
- Deborah S....
APro Pool & Spa
My Hayward filter needed a sand replacement. I purchased the sand and attempted to do it myself, but ran into some problems, mostly because I did not know enough about the procedure at the time I did it. I called Pro Pool at the phone number provided on Angie's List site and talked to Howard. It was Saturday, yet Howard took his time to find out as many details as possible to understand my issue. He indicated that it may take a couple of days before they could stop by and take a look at the filter. Chris (Howard's assistant) did it on Tuesday! I did end up calling Howard couple of times before we worked out the appointment details, but I still grade the Punctuality as A, because the job was done very soon after my first call and it was done right! Additionally, Howard was extremely courteous and he did warn me that they would be in the middle of some big project that they had to work around to accommodate my needs. Thank you so much for your help, Howard and Chris!
- Ilya F....
AM & G Pools
Joe arrived right on time. He was friendly and professional. He was obviously knowledgeable about pools. I pointed him in the right direction and he and another man got to work. He suggested I get my filter and quot;acid washedand quot; as it was grimey. He took it with him and it was returned about a week later. We have some liner issues and he discussed that and gave me recommendations on how we could repair or replace next summer.
- Annette H....
AHastings Water Works
RETURNED PHONE CALLS PROMPTLY. CAME AT PROMISED TIME. TECHNICIAN VERY KNOWLEDGEABLE AND PROFESSIONAL. PERFORMED SERVICE IN TIMELY MANNER. CLEANED WORK AREA WHEN FINISHED.
- Marlene C....
ASundance Swimming Pools
They were absolutely incredible. They are very professional and very efficient. They are also thorough. They are an absolutely amazing people. I have used them for years. They are very responsive and does extra fixes and stuff for me for the pool. They really know what they are doing.
- Ana J....
ANortheast Factory Direct
My wife and I visited the Home and Garden shows in winter of 2011 and were looking for a spa and possibly a swimming pool. We encountered several companies before finding our way to Northeast. Once there we spoke with serveral reps including the owner Alex. Once he learned that we were looking for both a spa and pool he invited us to the following show next weekend with complimentary tickets to further view the inventory. Not only were they, and especially Alex extremely courteous, honest and professional, but the entire experience was absolute perfection. The prices were the most competitive I could have ever imagined. We researched almost 15 different companies even after our intial encounter with NE and they were still the best when it came to pricing. I admit, my wife and I were weary of the old addage-"you get what you pay for", we really thought that since the deal was so good that there would be a let down or lack of service. It never happened. A year later we are 100% satisfied at the spa and pool. I would recommend Alex and Northeast Factory to ANYONE who is looking for not only a great deal but superior customer service.
- Brian D....
APro Pool & Spa
Pump installed by another company was not working properly. Howard from Pro Pool and Spa saved the day! Howard arrived on time, diagnosed the problem, and fixed the problem in less than 30 minutes! It is so refreshing to find a professional who is personable and proficient! A great experience! Call this company anytime you need work on an inground swimming pool! You will appreciate such a responsive, professional company.
Recent Review: They were fine, and I was happy. They were on time. They came out about six weeks ago, but they did the job about two weeks ago. Everything was good. They told me if I waited till after their busy season, they would give me a discount. I had to close the swimming pool up early because of the problem. I was completely satisfied, and I think they were happy too. I would rate them highly and would use them again in the future if necessary.
Business Description: Kayak Pools Midwest offers on-ground, above ground, inground swimming pools and swimming pool installation and service. Kayak Pools employs approximately 35 people on a seasonal basis. Service and installations crews are our own experienced contractors. Free backyard survey and special discounts for Angie's list members.
Business Description: Here we at Pool Boss LLC specialize in any and all swimming pool needs. Our trained professionals are highly qualified in swimming pool instillation, maintenance, weekly cleanings, and any supplies or products you need to enjoy your summer. We offer a variety of chemicals, heaters, vacuums, filtrations systems, liners, covers and much more. We can help you find everything you need for the price you want to pay. We also offer at home delivery, and instillation of any products if necessary. Our staff are also experts in billiard table transportation, instillation and re-felting. We have a variety of felts available for purchase, with instillation. The team has come across a long list of makes and models and we are prepared to transport and install your pool table safely and effectively. At an affordable price to you. We also offer temporary storage for customers who need it