Frank came out last fall to discuss options with us, and drew up the plans for our deck. We finally gave him the go ahead in the spring. He filed all he paperwork, requested the permits and ordered all the building material. Rodney, Corby and Ricky arrived to build our new deck beginning on May 31. It took five weeks (weather not cooperative). I can't say enough positive comments about them. They were professional, punctual and a pleasure to talk to and work with. They were open to every comment, critique or change we requested. This was a huge undertaking. Our original deck had no concrete footers, so the entire second story deck was gutted and we started all over from square one. The deck size is 45ft in length by 16ft wide with a turning staircase. The deck is cantilevered in one area, we also had a wheelchair ramp put in place. Additionally, we made some changes 3 days before completion and they were willing to accommodate us and make the changes (pressure-treated facing board covered in Trex the length of the deck, remodeling part of the rails where the the deck is cantilevered, etc.). Even though the deck was expensive, it was well worth it to us as we are on the deck every day. Included in the cost was the paperwork, permits, removal of the old deck, clean-up and hauling away, the delivery of the Trex composite deck, bronzed aluminum rails, the pressure treated base boards, all other materials, labor and clean-up. Also, they cleaned up everything and removed even the sawdust (Corby). All I can say is if you want a deck built right, Frank and his crew are the way to go. We were extremely pleased with the entire process from start to completion and would highly recommend Pro Deck.