Water was seeping through my basement walls on one side of my house. The places in the basement where water was seeping through were beneath outside walls of exposed brick. Craig Callow came to my house, inspected the problem, recommended a solution, and provided an estimate. He recommended digging along the outside wall where the problem was occurring, replacing the footer drainage pipes, sealing the outside walls, and adding additional gravel for drainage. He was confident that this fix would solve my water problem. The initial project was performed in June 2009. I was very satisfied with his crew and the work that was performed. They completed the project in a timely, professional manner. The problem was, this expensive project did not fix the problem. There was initially a mild improvement, however, whenever a strong rain occurred, the same walls became wet. Two years later, I contacted Craig Callow, hoping that he would address the problem, based on the and quot;Lifetime Guaranteeand quot; he provided. He stated that his company had correctly performed the work that had been contracted, and that water must be getting in from somewhere else, such as through the brick or the siding. He stated that his company was not responsible for watter getting in from other places, even though he had assured me that his work would fix the problem. He recommended someone to inspect the siding, and no problems were identified. I requested a partial refund, because I was clearly going to have to invest in additional work to address the ongoing water problem. He refunded $175 so that I could have the basement walls painted to cover the water stains. His crew came and applied some additional sealant at a slightly higher level on the outside walls at no additional charge. At the current time, I continue to have water seeping in through my basement walls in the same places. Craig Callow displayed no concern that he recommended and performed an expensive project that did not fix the problem.