I want to start off by saying that Rich is an extremely nice, pleasant, and respectful guy. I also want to say that he probably did not anticipate having to do some of the work he did when replacing the sliding door (i.e. purchase and install new trim, mud walls, etc...), and lost money on the job. He had also repaired the holes in the ceiling and wall for free. -When he came over to give the estimate, I asked him if the carpet would need to be stretched once the sliding door was replaced. He said "No." After the door was replaced, there was a 1-inch gap where the subfloor was exposed. He then indicated that a transition piece of some type could be placed over the gap. I would have liked to know up front prior to installation that there was the possibility a transition piece might be needed. In all fairness, my question was not explicit enough. If a transition piece is placed over the exposed subfloor, then the carpet would not need to be stretched, right? -One of the days he was working at my house FedEx came to pick up a package. FedEx erroneously came to my house-I did not have a package for them to pick up. I don't know if FedEx rang my doorbell and Rich answered the door or if Rich was outside the house when FedEx came. Long story short, when FedEx came to the house, Rich gave FedEx another package that happened to be in my foyer, which was not supposed to be picked up by FedEx. I assume partial responsibility because FedEx previously came to my house erroneously and I called the appropriate people (or so I thought) to communicate that there was no package to pick up. I should have warned Rich that FedEx might be stopping by and there was no package to pick up. FedEx is also responsible because once Rich communicated to FedEx that he was not the home owner, the conversation should have ended there and FedEx should have left. The FedEx guy was pushy, saw the package in the foyer, and insisted to Rich that he had to take that specific package, so Rich gave it to him. I understand that Rich was trying to be helpful, but he should have pushed back and commented that since he was not the homeowner, he would not give the package to FedEx. -At first glance after the door was installed, trim replaced, and walls around the trim mudded, I thought it looked great and I communicated that to him. When I took a closer look...: ----A couple of nails were not flush and bent into the wood. I had to pull these out, which ended up gauging the wood. I corrected the issues with wood filler. ----My existing trim in the room is painted white and no grain is visible through the paint. He used oak trim around the door, which is great if the trim was going to be stained. Oak is not the best choice if the trim is going to be painted, unless one has the personnel preference of being able to see the grain through the paint. It sticks out like a soar thumb to me. I think applying some type of gloss might smooth it out, but then painting over the gloss, even if primer is used, may not turn out so well (i.e. the paint will chip off). He did use a pre-primed pine baseboard though. ----One of the side pieces of trim is not long enough and a large gap is visible. I purchased another piece of trim to replace the short one. I just have to get around to doing it. ----When he applied mud on the walls near the trim, mud was caked all over the side of the trim, which I spent 30 minutes chipping off. I would have expected the trim to be covered or "protected" in some way so this did not happen. I thought that was kind of sloppy. ----Once the large hole in my ceiling was repaired, adjacent areas were mudded. Unfortunately, some of these adjacent areas had caulk on them, which should have been removed first before mud was applied. The mud was applied over the caulk.