J &K were punctual in giving me an estimate and a design (which clearly planned for 2 gates and the removal of the old deck and attached walkway). Only a few days after receiving the estimate, however, I received a high-pressure call to commit, since other orders were pending. I did it, and J&K promised to start in 30days of signing. 30 days passed and not a word from J&K. I called to complain and was told that I was being unreasonable for expecting them to honor their contract when bad weather had pushed them off schedule. They agreed to a slight reduction in price (500). When they started, nearly 2 weeks later than the final possible start date (thus nearly 6 weeks after I signed to get on the alleged priority list), they removed part of the deck and were seriously planning on simply building over the old, rotting deck. I complained, and they said this was not in the contract. They agreed, reluctantly, to remove it at no cost. They built the deck and when I said that there needed to be a second gate, they again told me that this was not in the contract, but I discussed this with the manager and drew a very clear picture of what I wanted. They then charged me an additional fee for the second gate, almost eliminating my reduction. They completed the deck fairly quickly and for the most part did a fine job. When I asked about the staining of the deck, the workers seemed surprised that this was part of the job because the deck was built from pressure-treated lumber and was still too moist to paint. Why was this not taken into consideration when I was give the estimate? I agreed to wait a few months to have the deck painted. When the time had come (Feb.) , there had been a lot of rain and I was going to be out of the house for business for several months and I agreed to have the deck painted when I return (July). I called J&K in early August to set up a date to get the deck painted. This was the start of a long list of excuses and "I'm sorry's" from the company secretary. They continually neglected to contact me and continually neglected to put my job on their list (I had made full payment when the deck construction was completed, which, now , I realize was a mistake. Never pay until all the work has been completed!). After the initial call in August, the deck was finally painted in November. The paint job was very sloppy. There were huge gaps of unfinished paint in between the board on the deck . The sides of the deck were minimally painted. I strongly recommend against using this company's services. My beef here is particuarly directed at the management, who seem to operate under the principle of "get as many contracts as possible" without worrying whether they have the manpower and time to complete them. If you do use this company, be sure to go over every detail and very clearly specify what you want in the initial contract. Also, do not pay the full amount until ALL the work is done.