Ashland Heat Pump Installation Service

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Angie's List : Local Reviews : Heating & A/C : OH : Ashland : Ashland HVAC Companies : Ashland Heat Pump Installation Service
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Recent Review: Our furnace died a few years ago (oil) and we decided to convert to a heat pump. We had a and quot;friend of a friendand quot; that was originally going to do this for us. After about three months and and losing a couple hundred dollars to this and quot;friendand quot;, we had to find someone else. Needless to say I wasn't in a good mood about the whole situation and kind of got off on a rocky start with Mike, but all worked out well and they installed our new heat pump in no time. Would definitely recommend them and will always use them.
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Recent Review: Very good. Provided good advice.
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Recent Review: Schar did a great job! Let me start by explaining I had a previous horrific experience with an hvac contractor because I had a home warranty and had to use who they choose. The bad contractor replaced my air handler with a system that was not compatible with my heat pump. The warranty company would not correct the mistake. A year later my system failed in the winter. I contacted Schar since they are factory certified with Carrier to fix the mess the previous hvac home warranty contractor created. They first sent someone on a repair call who spent a few hours trying to get the system working so I would have heat. My old system configuration was a mess. He came up with a work around by passing the heat pump which I greatly appreciated. It's cold in OH during February. The salesman inspected my system quoted me options for the heat pump and was very honest. It took a little more than a week to get the work completed because they had to order a special part for the air handler that was installed incorrectly by the home warranty provider. Schar fixed my system and corrected all the mistakes the home warranty contractor created. They called after the service was completed and provided great follow up service. I was extremely satisfied with the clean up, promptness, professionalism, etc. I would definitely use Schar again and will never purchase another home warranty.
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Recent Review: I was very satisfied ith the company and the equipment.
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Recent Review: Workers were professional Took a lot longer than anticipated Think they're overpriced Heater leaked propane horribly, so they sent out a man, but he said he couldn't find the leak so we had to disconnect the garage heater !
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Award 2018Super Service Award
Recent Review: We have dealt with Blind for most of 25 years. They retrofitted our steam heated house with AC more than 22 years ago. Now it was time for a new AC condenser unit which is actually a heat pump. Excellent job! They maintain both AC and steam boiler for us annually. They are not actually the least expensive, but I find them the most dependable.
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Business Description: We specialize in residential service and replacement and indoor air quality.We are 31 teammembers strong in order to serve you with fast convenient service.We do not use subcontractors other than a licensed electrician when needed.Our license number is issued by the State of Ohio and is 25052.We carry 2 million in business insurance and belong to the One Hour Heating and Airconditioning franchise. This insures our clients with the safety of qualified drug free and criminally background checked service providers. We also have a National U-Win program insuring complete satisfaction or your money back guaranteed. For fast ,friendly service call us, You Can`t Lose. Phone #`s Akron 330-434-9278,N.Canton 330-499-0200, Canton 330-453-1244,Barberton 330-825-7011,Massillon 330-833-0355,Wooster 330-264-2040,Ashland 419-289-8457,Mansfield 567-247-7211,Delaware 740-881-5436,and Columbus 614-818-0807.

Reviews in Ashland to Install or Replace Heat Pumps

AKimmel Heating & Air
Our furnace died a few years ago (oil) and we decided to convert to a heat pump. We had a and quot;friend of a friendand quot; that was originally going to do this for us. After about three months and and losing a couple hundred dollars to this and quot;friendand quot;, we had to find someone else. Needless to say I wasn't in a good mood about the whole situation and kind of got off on a rocky start with Mike, but all worked out well and they installed our new heat pump in no time. Would definitely recommend them and will always use them.
- Tera C....
ASchar Heating & Cooling, Inc
Schar did a great job! Let me start by explaining I had a previous horrific experience with an hvac contractor because I had a home warranty and had to use who they choose. The bad contractor replaced my air handler with a system that was not compatible with my heat pump. The warranty company would not correct the mistake. A year later my system failed in the winter. I contacted Schar since they are factory certified with Carrier to fix the mess the previous hvac home warranty contractor created. They first sent someone on a repair call who spent a few hours trying to get the system working so I would have heat. My old system configuration was a mess. He came up with a work around by passing the heat pump which I greatly appreciated. It's cold in OH during February. The salesman inspected my system quoted me options for the heat pump and was very honest. It took a little more than a week to get the work completed because they had to order a special part for the air handler that was installed incorrectly by the home warranty provider. Schar fixed my system and corrected all the mistakes the home warranty contractor created. They called after the service was completed and provided great follow up service. I was extremely satisfied with the clean up, promptness, professionalism, etc. I would definitely use Schar again and will never purchase another home warranty.
- Angie B....
BKidron Electric Inc
Workers were professional Took a lot longer than anticipated Think they're overpriced Heater leaked propane horribly, so they sent out a man, but he said he couldn't find the leak so we had to disconnect the garage heater !
- Lin B....
DBlind And Sons LLC
I have an older house with original construction dating to 1850, thus the heating system would be considered ?after market?. I decided to look into updating the oil heating system originally installed in the 1960's with the incentive of the tax break offered by the federal government. I saw an advertisement for Blind and Sons and contacted them and another local company for estimates. I requested a formal written quote form both firms. After waiting two weeks I had to call Blind to make a second request for a formal quote. The owner returned my call to apologize for the delay and a quote was received by the end of the week. Since my heating system was old, I made special note to ask specifically about any upgrades or other work that might be required to the duct work. Both quotes only included changes to the return air ducts. After reviewing both quotes, I decided to go with the heating system offered by Blind and Sons. Installation was scheduled for the week following acceptance of the quote. The crew arrived within 30 minuets of the scheduled time. After removal of the old system and placement of the new equipment I was informed by the installation supervisor that the existing supply ducts were inadequate and would need additional work and that there would be an additional $3000 charge. This amounted to over 30% in additional charges but as my old furnace was no longer around I felt I had little choice but to agree to the work. I questioned why this work was not in the original quote as I specifically asked whether the duct work was adequate for use with the new system. The sales person who quoted the job only said he questioned if the work was necessary but was assured that it would help make the initial investment of $9600 worth while. While inspecting the installation I noted that they had used the manufactures thermostat and not the Aline Air programable thermostat that I had in my quote. I pointed this out and they agreed to install the programable thermostat for me. The new thermostat and the additional work was performed the following Saturday. The additional work was finished in less than 5 hours for the two man crew yet I was charged for a full 8 hour day for the crew at $165/hr/man ($360/hr labor). After the crew was finished I was informed that the company had only one person qualified to set up an oil burner system and that he was not available to do the work at a time convenient to me until the next weekend. I set a time for late Saturday morning. When he had not arrived by 3:00 PM I called the office dispatch to ask if I was on the schedule, the service man finally arrived about a half hour later. He finally finished up about 8:00 PM so after three weeks, I finally had heat again. Fortunately we experienced mild weather for that period so I was able to maintain heat using a wood stove and kerosene heater ? next time I will plan this for the summer. I would rate the equipment as excellent and the installation work was very good although not timely. The project quote has much to be desired. I think over running the original estimate by over 30% is questionable and I would not have taken on such debt had I known the total cost of this project. Due to this I personally would not use this vendor again and would advise caution when having a large job quoted especially on an older house. Obviously work in older homes with oil burner systems is not their forte. I also had to contact Blind and Sons once again in January regarding the paperwork necessary to apply for the tax credit being offered. Also, I should mention that it took three calls to get this resolved.
- David S....
FOlson Heating & Cooling Inc
A casual sizing estimate by Olson Heating & Cooling resulted in an oversized unit, higher initial costs, reduced efficiency, higher energy costs and compromised comfort. A rule of thumb duct work design by Olson H&C resulted in poor airflow/circulation, wolfing, stuffiness, excess humidity and inefficient system performance. Moreover, I am paying more in lifecycle costs and the taxpayers paid a higher tax credit than necessary for this ENERGY STAR product. Lessons Learned: Choose only a HVAC contractor that calculates your heating and cooling needs per Air Conditioning Contractor?s Association of America (ACCA) standards and then installs the system and ductwork accordingly. Further, request the Manual J, S and D calculations in advance for both you (the homeowner) and your homebuilder. Review these calculations and the HVAC contractor?s suggested furnace location (preferably near a steel column) before signing the contract with your homebuilder. In addition, ensure the drain for the geothermal system is collocated with the system; otherwise, you will have a tripping hazard in your basement. Resolution Attempts: In addition to working with my builder, I have also contacted Olson?s ClimateMaster Distributor, District Manager and Headquarters Marketing Communication Manager and Warranty Administrator. ClimateMaster is satisfied my unit is working fine, so my issue is between Olson H&C, my builder and my attorney; hence, my desire for assistance first from Angie?s List Complaint Resolution Process. Additional Information: 14 Dec 09: We signed for our new house. 30 Dec 09: Chris Olson told me he had already thrown away our HVAC design plan. May 2010: Olson H&C installed five (5) additional return registers. August 2010: Olson H&C offered the solution of setting the thermostat below 75F to resolve the stuffiness/poor dehumidification. 1. The 2006 Residential Code of Ohio (RCO) Section M1401.3 states ?Heating and cooling equipment shall be sized based on building loads calculated in accordance with ACCA Manual J or other approved heating and cooling calculation methodologies.? This information was not provided to the county building official and the required form was not in my house file. While providing this form was the responsibility of my builder, an action item was given to Olson H&C to meet with me to review the Manual J block load assumptions and calculations. The primary issue is that Olson H&C uses -5F as the heating design temperature whereas the manufacturer (ClimateMaster) and Air Conditioning Contractors of America (ACCA) use 6F, an 11-degree difference, which is enough difference to oversize the unit. 2. RCO Section M1601.1 states ?Duct systems serving heating, cooling and ventilation equipment shall be fabricated in accordance with the provisions of this section and ACCA Manual D or other approved methods.? This information was not provided to the county building official and the required form was not in my house file. It?s hard to imagine what Olson H&C used the duct calculator for. They used all 6-inch ducts, which is what they say is standard. By the time they showed up to install the ductwork, all of the holes in the floor for the runs had already been cut. This had been done months before when Chris Olson walked through the house pointing and telling his employees where to put the holes. He had no design plan and no duct calculator then. Further, if he had used his duct calculator and designed it on site, he would not have needed to come back in May 2010 to install five more return air ducts (four singles and one double). Nonetheless, this discussion at the meeting resulted in an action item being given to Olson H&C to meet with me to review Manual D calculations. 3. RCO Section M1602.2 states ?Outdoor and return air for a forced-air heating or cooling system shall not be taken from a closet?? I have a return air vent in my closet. Olson H&C was unaware of this code requirement. This discussion resulted in an action item to close or leave the vent as is based on the review of the calculations from above. 4. RCO M1601.3.1 states ?Joints of duct systems shall be made substantially airtight by means of tapes, mastics, gasketing or other approved closure systems.? This code requirement resulted in an action item for Olson H&C to install a missing return air vent end cap and seal the gaps in the panning. Olson H&C initially blamed the missing end cap on my builder for removing it, but since there were no water pipes, electrical wires or septic lines in the area and there were no staple holes in the wood, the excuse did not prevail. The discussion about adding the extra return vents prompted the county building official to ask Olson H&C if they had pulled a permit to modify the HVAC system. The answer was no, which resulted in another action item to provide an updated drawing and/or description of final HVAC configuration to the county building official for review and inclusion in my house file. The builder will have to provide this information once the details are provided by Olson H&C. As to some of the specific statements in Olson H&C?s response: - They did not receive a blueprint. In fact, it has been called a toilet paper drawing by Olson H&C (attached). During the meeting with the county building official, Olson H&C blamed the builder?s poor exchange of design information for any wrong assumptions on its part. Interestingly, Olson H&C was unaware of RCO Section 1102.1, which deals with the building thermal envelope. The insulation requirement is R19 in the walls and R38 in the ceiling or a thermal equivalent. My builder uses R13 in the walls, R40 in the ceiling along with high quality windows and doors. Olson H&C uses R13 for the walls and R38 for the ceiling for the Manual J calculation, which doesn?t event meet code. Olson H&C blamed my builder for not providing that information. - No pricing information was provided to me by Olson H&C. Moreover, the contract that I signed with the builder on 13 Apr 09 was for a ClimateMaster 4-ton geothermal heat pump at a total cost of $18,400. Neither the builder nor Olson H&C has yet been able to explain to me how or why I got a 5-ton unit for $22,613 instead. - I cannot discuss the training that Olson H&C received, but I can tell you that they do not use the ClimateMaster GeoDesigner software for their load calculations. Olson H&C?s ClimateMaster distributor uses this software and he calculated that my unit is oversized. - Regarding the location of the geothermal heat pump system, it was put exactly at the location on the drawing (attached). During the meeting with the county building official, Olson H&C said they did not get this drawing and that they always assume it will be in the middle of the house. Again, they blamed my builder. Interestingly, Chris Olson?s house was a parade home for my builder in 2009. I toured his house. His heat pump, like mine, is not in the center of the basement. I can only assume it is not too critical; otherwise, why would he cause a system balance problem for himself? - I am unaware of any review/vindication in August 2010. I e-mailed the county building official on 20 Sep 10 about the RCO code violations. Olson H&C contacted me on 4 Oct 10 to get information about my windows. Olson H&C came to my house on 5 Oct 10 to measure it. We had the joint meeting with the county building official on 26 Oct 10. Olson H&C received action items as a result of the code violations. I did not interpret the action items as vindication. I did not arbitrarily change the insulation values. Prior to the system being installed, my builder said he had a deal for me?I could change the ceiling insulation from R40 to R50 or get a $200 rebate. I elected the R50 insulation. The impact to the Manual J calculation is insignificant. - The radiant heat comment is a red herring. It?s for creature comfort as it heats the tile floors in my house. For example, I can heat the tile floor in the shower, which is nice in the winter. Granted, it adds heat to the house, but it?s not intended to replace or supplement the primary heat source, which currently doesn?t work correctly. I have a 25,000 BTU gas fireplace, but that wasn?t included in the Manual J calculation as a heat source either. I also had to use a 5,200 BTU ceramic electric heater in the front bedroom last winter in order to make it livable. That wasn?t mentioned either. A recent temperature test showed up to a 10-degree difference between the front bedroom and other rooms in the house. There is something terribly wrong. Bottom Line: Olson H&C provides one excuse after another. Nothing is their fault. They did everything perfect, to include a properly designed system. At this point, even if Olson H&C eventually corrects the problems with my ClimateMaster geothermal heat pump, I could never recommend them to anyone. It has been over 10 months since I first asked for the drawings/load calculations. I am finally getting some interest, but my system is still not working correctly.Desired Resolution: Olson Heating & Cooling to: 1. Provide a complete set of Manual J, S and D calculations (using an ACCA approved software program) for review by me. 2. Ensure the installation is according to these calculations per ACCA standards. 3. Ensure the installation is according to the building code (to include completing one of the open return air ductboard runs, which is a current building code violation). 4. Provide an accurate explanation of the current ECM Board Tap Settings and how they influence the operation of my system. Member Rebuttal to Company Response: 1. The 2006 Residential Code of Ohio (RCO) Section M1401.3 states ?Heating and cooling equipment shall be sized based on building loads calculated in accordance with ACCA Manual J or other approved heating and cooling calculation methodologies.? This information was not provided to the county building official and the required form was not in my house file. While providing this form was the responsibility of my builder, an action item was given to Olson H&C to meet with me to review the Manual J block load assumptions and calculations. The primary issue is that Olson H&C uses -5F as the heating design temperature whereas the manufacturer (ClimateMaster) and Air Conditioning Contractors of America (ACCA) use 6F, an 11-degree difference, which is enough difference to oversize the unit. 2. RCO Section M1601.1 states ?Duct systems serving heating, cooling and ventilation equipment shall be fabricated in accordance with the provisions of this section and ACCA Manual D or other approved methods.? This information was not provided to the county building official and the required form was not in my house file. It?s hard to imagine what Olson H&C used the duct calculator for. They used all 6-inch ducts, which is what they say is standard. By the time they showed up to install the ductwork, all of the holes in the floor for the runs had already been cut. This had been done months before when Chris Olson walked through the house pointing and telling his employees where to put the holes. He had no design plan and no duct calculator then. Further, if he had used his duct calculator and designed it on site, he would not have needed to come back in May 2010 to install five more return air ducts (four singles and one double). Nonetheless, this discussion at the meeting resulted in an action item being given to Olson H&C to meet with me to review Manual D calculations. 3. RCO Section M1602.2 states ?Outdoor and return air for a forced-air heating or cooling system shall not be taken from a closet?? I have a return air vent in my closet. Olson H&C was unaware of this code requirement. This discussion resulted in an action item to close or leave the vent as is based on the review of the calculations from above. 4. RCO M1601.3.1 states ?Joints of duct systems shall be made substantially airtight by means of tapes, mastics, gasketing or other approved closure systems.? This code requirement resulted in an action item for Olson H&C to install a missing return air vent end cap and seal the gaps in the panning. Olson H&C initially blamed the missing end cap on my builder for removing it, but since there were no water pipes, electrical wires or septic lines in the area and there were no staple holes in the wood, the excuse did not prevail. The discussion about adding the extra return vents prompted the county building official to ask Olson H&C if they had pulled a permit to modify the HVAC system. The answer was no, which resulted in another action item to provide an updated drawing and/or description of final HVAC configuration to the county building official for review and inclusion in my house file. The builder will have to provide this information once the details are provided by Olson H&C. As to some of the specific statements in Olson H&C?s response: - They did not receive a blueprint. In fact, it has been called a toilet paper drawing by Olson H&C (attached). During the meeting with the county building official, Olson H&C blamed the builder?s poor exchange of design information for any wrong assumptions on its part. Interestingly, Olson H&C was unaware of RCO Section 1102.1, which deals with the building thermal envelope. The insulation requirement is R19 in the walls and R38 in the ceiling or a thermal equivalent. My builder uses R13 in the walls, R40 in the ceiling along with high quality windows and doors. Olson H&C uses R13 for the walls and R38 for the ceiling for the Manual J calculation, which doesn?t event meet code. Olson H&C blamed my builder for not providing that information. - No pricing information was provided to me by Olson H&C. Moreover, the contract that I signed with the builder on 13 Apr 09 was for a ClimateMaster 4-ton geothermal heat pump at a total cost of $18,400. Neither the builder nor Olson H&C has yet been able to explain to me how or why I got a 5-ton unit for $22,613 instead. - I cannot discuss the training that Olson H&C received, but I can tell you that they do not use the ClimateMaster GeoDesigner software for their load calculations. Olson H&C?s ClimateMaster distributor uses this software and he calculated that my unit is oversized. - Regarding the location of the geothermal heat pump system, it was put exactly at the location on the drawing (attached). During the meeting with the county building official, Olson H&C said they did not get this drawing and that they always assume it will be in the middle of the house. Again, they blamed my builder. Interestingly, Chris Olson?s house was a parade home for my builder in 2009. I toured his house. His heat pump, like mine, is not in the center of the basement. I can only assume it is not too critical; otherwise, why would he cause a system balance problem for himself? - If vindicated means getting action items from the county building inspector, then Olson H&C will be vindicated once their action items are completed.
- Stuart M....
DSchmid's One Hour
Our blower moter was replaced, our compressor was replaced twice last year and now we are awaiting a call from the owner on how to handle the leak diagnostic and fix because we really don't want to put more money into a unit that seems to be falling apart after 5 1/2 years. So far, no response.
- Lynne F....