All three times I made an appointment to have the service tech come, Aquarian gave me a week-long time span within which the tech would show up. They said they would call the day before the tech was scheduled to arrive. Two of the three times, the tech did not show up in the appointed week. When I called to find out when the tech would arrive, the office staff told me that I had the wrong week and the tech would be out the following week. I never received a call the day before, letting me know when the tech would show up, even though he was a week late. Before opening the pool this spring, we needed the tech to come look at the pool pump to ascertain why it wasn't working at closing. When I spoke to the (femaie) owner, she asked me a couple of questions about the pump. I replied that I didn't know what was wrong with the pump...just that it wasn't working at the end of last season. She said the tech could diagnose the pump problem without opening the pool. I scheduled the appointment. Again, I had no idea when the tech was going to show up, so I awaited his verdict. When he got there, I wasn't home, so he did call me as I requested. By the time I called him back a few minutes later, he had already left my house, told me the pool pump motor was fine, and that there was nothing else he could diagnose unless the pool was already open. For all of this, he left me a bill of $170. I called back and talked to an assistant manager and explained that our pool pump problem was not resolved and that I wanted Aquarian to take care of it within the next 24 hours. He was very apologetic and said he would have the owner call me when she got in. She did and immediately started to yell at me that I owed them $170, and that I should have told her I needed the pool opened prior to checking the pool pump. I asked her to stop yelling, and explained that I looked to Aquarian to be the experts in the pool pump, as I have never owned a pool before. She finally calmed down and suggested that I pay half of the bill, for the service tech's time and that they would open the pool and resolve the pump issue. I refused payment on the service call, and ended our relationship at that point. I had a different service company open up the pool a week later, and we found our pool to be completely filled with algae and colonized by frogs. When I spoke to the new company, they said that at the pool closing Aquarian should have put in an algae packet, plus given us wintertime chlorination to place in the skimmers on a monthly basis. Aquarian suggested nothing of the kind last fall. The pool has been open for 10 days, and we are still trying to get the water cleared of all of the algae. I wish I'd checked Angie's List prior to using Aquarian. Their customer service and technical service are very poor.