My first complaint is that nobody called me the day before the job to tell me what time they would be there or even confirm they would be there. I have had lots of no-shows in the ten years I've lived here, and usually when someone doesn't call that means they're not coming. When Paul and his painter showed up at a reasonable hour of the morning, I found out that not only was this painter a subordinate of the painter who was supposed to be doing this job who didn't end up coming, but they were supposed to bring quick-drying spackle with them, a material which was included in the agreed price. They brought no spackle at all with them, and ended up using some spackle I had in my garage. The guy did a decent job of basic spackling and sanding, but he did mysteriously leave a few screw and nail holes that even an amateur could have patched up. Then Paul had the nerve to tell me that the trim (the door frames, window sills, etc.) were not supposed to be in the price, because everything was just supposed to be painted all one color. Seriously? I don't recall ever being in someone's kitchen where the trim was painted the same color as the walls (unless maybe everything was painted white, which was not the case in my kitchen - the walls were painted peach). It also really bothered me that Paul refused to have the painter use painter's tape of any kind (I even bought it for them to use). I have never seen a professional painter who didn't at least tape the floor and ceiling. Paul swore to me that any bleed through on the ceiling was "already there", despite the fact that my kitchen had never ever been painted peach or anything close to peach before. The contract does not say anything about having to pay the full amount of the job up front, yet before even one drop of paint was applied to the walls, Paul dropped back over and demanded payment in full right then and there, and then left the painter there to finish the job. When the painter was finished, I asked him if he brought a vacuum with him to clean up the spackle dust and wipe up the excess paint and he said no, so I don't think he was even going to do any cleanup. I had to let him use my shop-vac. After he left was when I noticed the nail and screw holes that were not spackled, and a few areas where the paint did not cover the wall, even after two coats. I am giving this company a B because they charged me a reasonable price, finished the job in one day as promised, and at least on the surface the work they did makes the kitchen look much better than it had. However, I do not think I would hire this company again in the future. I think they just have to adjust a few of their operations and they will probably meet the needs of most customers looking for painting services.