I'm going to preface this with: Hull was great with a couple other jobs they've done for me, which is why I gave them the benefit of the doubt for the past 4 months. But... After several unanswered requests to have work done, I finally took matters into my own hands and ordered the sump pump backup apparatus, read the instructions, and determined that running the required water line was still out of my capabilities. I called and scheduled an appointment a week in advance and specified what would need to be done. When they showed up, they looked at the pump apparatus and announced that they would have to order a part. One would have thought that, knowing what they needed to do ahead of time since I told them over the phone (run a water line for a waterline-tied sump pump backup), they would have the parts ready. Even with that aside, they said they would call the next day, and told me to just leave a door open or a key somewhere. I received no call the next day (Tuesday). I called Wednesday and was promised a return call. Friday rolled around and I had still heard nothing. In the meantime, I checked out Lowes and discovered many options for the backflow preventer that they stated I needed. It's not like this thing is hard to come by. 8 days after the original appointment, that following Tuesday, I called them and told them I had found someone else to do the work. They put me in quite a bad situation - I planned ahead so I could make sure this was done before I started something else, and now I was still forced to scramble two weeks later to get this done. The lack of return calls is not a one-time thing, and is not new. I've had to call repeatedly several times in the past to pin them down. The only smooth event was a water heater replacement where they came the next day. I'm done with the company, and it's too bad because I have two sizable projects coming up. I also have a job where I encounter many new-to-ithaca home owners who *regularly* ask me for various recommendations, especially around this time of the year when many new families are moving in. In addition, I manage two rental properties. Hull will no longer be on the list of service providers that I use and recommend. But, when you can pin them down to do work, their pricing is fair and the quality of the work that they actually complete is fair as well.