Description of and Chronology of Dispute: 12/18/17: TAG Mechanical pays service call to diagnose noisy fan blower motor • They indicate that motor needs to be replaced but also suggested that I may want to consider replacing the entire system as it is more than 30 years old. • I verbally instruct TAG Mechanical to special order the necessary motor and I authorize it to be shipped overnight express due to extremely cold weather and holidays. I did not want to be without a functional heating system during a period of record cold. TAG orders the motor. • I also ask TAG Mechanical to provide an estimate on a new system and to provide an estimate and proposal for installation. 12/19/17: TAG Mechanical returns to install the motor 12/20/17: Customer calls TAG sales department to follow up on cost for replacing system and is provided a cell number for the salesperson. Customer calls sales representative, who is driving on the road. He asks if I can text my e-mail information to him so that he can follow up with a written proposal for replacement. . I text my information on both 12/20 and 12/22, with no response from company regarding replacement. In fact, no bid for replacement was ever received from TAG. I turned to two other suppliers, HALCO, and Upstate Energy Solutions. 1/5/18: Blower fan fails catastrophically due to broken mount. Fortunately customer was home during the failure and was able to switch off the entire system. Otherwise, the spinning motor would have likely destroyed the rest of the unit, possibly with an electrical fire as the result. Customer discusses options with TAG Mechanical. 1/6/18: Customer investigates failure and communicates findings, with photos, to TAG Mechanical in e-mail of 1/8/18. I also proposed a resolution, which TAG rejected. Following are the points relevant to that failure: • Investigation revealed that old, worn bolts were reused to install the blower motor, and that the technician knew these bolts were inadequate. Further, investigation of the fan housing reveals that the technician knowingly installed the fan into stripped holes, rather than taking the time to repair the holes. Technician should have installed new bolts and prepared mounting holes appropriately. • The ensuing vibration caused by the faulty installation caused the fan to vibrate until the mount broke. • The technician reveals that the bolts and housing are in need of repair on the notation made in the comments section of attachment F. This documents that the technician knew the repair was inadequate. In the e-mail dated January 15, 2018, Dhill@tagmechanical.com also acknowledges that the initial repair was faulty, stating we “were prepared to fix the mounting hole that was potentially an issue.” 1/10/18: Customer reaches agreement with HALCO to install new system. Returns blower motor to TAG as requested for refund of part cost The initial repair was faulty, and the company failed to respond to repeated requests for a bid on a replacement system. This occurred during a record cold spell in January. I had really no choice but to go with a more reputable and responsible option, and I would like to challenge the labor charge for the faulty repair.