I cannot stress enough how positive our experience was with Rodney at ABC Water Services. We purchased a house on well water that came with a horrific sulfur smell and hard water, even though we had an extensive system in the basement that was supposed to fix everything. (Apparently, the previous owners thought house maintenance was optional and did nothing to maintain the systems in their years at the house.) We originally hired a plumber (Pete Mellon) to fix the system, which not only took two weeks between him checking out the system and finally coming back with the parts, but still did not fix the issue. So that was money down the drain. We did some more research on here and called Rodney. He got an A for responsiveness, because he was able to come out the same day. He received another A rating because he came out ready to fix the problem--No excuses of needing to order parts. He keeps a lot of inventory and had everything with him. This was really handy because he also found out that the system was not set up to the proper drain, which was the cause of our basement flooding the night prior. He was able to fix that during the same visit! Of course, the biggest defining factor was that he actually fixed our problem. No more sulfur smell. No more sediment getting through the filters. We finally have clean water! The experience was top-notch. He only had us pay half of the cost up front. He then came back at the end of the week to re-test our water and to make sure we had no problems. He said that only once we were satisfied with the outcome were we responsible for the remaining cost. After our negative experience with the last plumber, this meant a lot. Rodney is not only extremely knowledgeable about many water filtration systems, but he is very open with walking you through how everything works to make sure you understand maintenance needs. He even does a follow-up call to see if any other questions may have come up. I would not hesitate to recommend him to anyone with water issues.