Recent Review: My hot water heater went out and I was getting ready to leave town for 3 weeks. I wanted to replace it with a tankless. Not a popular choice in this town. They replaced it right away. I got an estimate before the job but didn't pay anything upfront, they had no experience or refferals for me. I came home from my trip and decided to replace the furnace, so they did that. They also advised me about a low interest loan program with the state I didn't know about. The summer was so hot I decided to add central air too, they did that. They accomodated my requests patiently. The furnace and ac jobs were worked into their busy schedule throughout the summer. I never got a bill or paid anything upfront. The Cowles and their staff were easy to work with and talk too. I am fairly picky and not always easy to work with. I would definitely hire them again.