Boy, I have to tell you, I was so looking forward to a good experience but it became my worst nightmare. He bailed on me. I have an upstairs bathroom with a few issues, the original plumbing was done poorly, but all I wanted was the toilet drain moved back 12" and the shower base drain moved a couple of inches. Since this was such a small job I figured I'd throw in the replacement installation of a corner shower as kind of an easy bonus. After planning this for a couple of months, he set aside two days to do the work. On day one, he investigates a little more and notices the pitch of the drain line is poor, there "may" be a 90 degree angle which would allow for poor drainage well outside the bathroom. Of course, at $65 an hour, I'm figuring two days work for a total of $1,040. I would do all the other work, mind you, he just does the drains and shower (which includes the plumbing of the shower). He says he now wants to tear up the flooring into the other room to "investigate" whether there is a 90 degree angle on the drain pipe and he may be able to improve the drain pitch. MAY be able. His estimate was $3,500 to $4,500. Oh, yeah: He also charges an hour of labor to drive to my home. Look, I'm sure he was correct in his assessment about the pitch because I saw the pipe pitch on a level. I'm sure he would have done things correctly, meticulously so, but to tear up half of a floor in two rooms for a "maybe" is ridiculous. He knew this was a big decision and wanted me to think about it and get back to him. I wrote him a check for $210, two hours of work, about 90 minutes I think, plus this "drive-time". IN 15 YEARS OF DAILY USE I'VE HAD CLOG ISSUES WITH THAT BATHROOM MAYBE THREE TIMES. I called him the next day, told him no to the $4K but yes to our original plan. He said he'd call me back that night. He didn't. I called the next day, left a message, no call back. I called the next day, got ahold of him and he said "I don't feel comfortable with the situation. Sorry". I've been around a long time and I don't buy the "perfectionist" stuff. Now, I'm sure he'd do a good job but taking $210 and then telling the customer to stuff it is as unprofessional as it gets. He's busy, has lot's of work but I guarantee you, 100%, if he weren't busy he would have completed the job. Remember, if I had agreed to the $4,500 job, a job he wasn't sure would have been perfect either, he had no problem completing that job. At $1,000 he wouldn't have lowered his standards. However, at $4,500, not so much an issue.