I emailed the owner Mike Giovanone and asked for him to send me a representative to look at my pool to give me some options. He came to my home instead within the week. After our initial meeting we then met at his office and went over all the options available for my renovation. He made suggestions I didn't even know existed, such as the deck jets. I picked out the new liner, we set the date for construction to begin, he gave me a list of sub-contractors he works with to call for the electrical, gas, concrete, etc... The day we took the cover off, I was horrified at the condition of my pool, it looked awful, I knew it needed work, but I had no idea it was that bad!!! Within a week, my pool had been transformed into a beautiful sanctuary I couldn't wait to dive into!! It is breathtaking and I haven't even done the concrete work or the landscaping yet! I knew that Concord would do a good job, they were the original builders of our pool and continue their stellar work and customer service 32 years later. I wouldn't dream of dealing with any other pool contractor.