We contacted Comfort Windows around May or June of 2015. They sent their crack salesman to bid the job. He showed up on a Saturday with brochures, clip board, and tape measure. His purpose of being there was for a meet and greet and to do measurements to see approximately how many square of siding would be needed. He decided to use our valuable time to sit around on our patio furniture chewing the fat showing us different types of siding and pontificating what a great company Comfort was and also took the time to brag that he was also a general contractor on the side. Needless to say he did not do the measurements of which I already knew approximately how many square it would be. He said he would come back on the following Monday to measure it up. My wife and I were just confounded by that, but since Comfort came with such a great reputation and recommendation we let it slide. It was actually two weeks before he came back to take measurements. After he took the measurements he again had to come back at another later date with a contract (that looked like something a seven year old had prepared) for us to look over and sign. The price was a bit high, $24,000, but the monthly payments were under $200 and after intensive research on the internet and talking to a couple of Comfort's customers concerning their reputation and quality of work which seemed excellent, and, talking to another company that came in way too low on price, of whom had a terrible rating and rep for poor quality workmanship, we decided Comfort was the one to go with. Many of the well known siding companies in our area had terrible ratings and reputations. Comfort came in rated way above everyone else. It was peace of mind we were paying for we kept telling ourselves. After signing the contract the salesman told us that the start date for the siding would be mid October and that he needed to come back in a couple of days with the project manager to do a final measurement. Are you kidding, another measurement, I said too him. This was in late June early July. He never came back for the finale measurement till the end of August at which time we cut Comfort a check for a down payment of $8,100. Mind you we already had gotten the loan from a lender that "Comfort" had recommended and had already made our first payment by then and no work had been started yet. then came mid October and no word yet from the salesman who gladly took our money back in August. When I finally got a hold of him he seemed to be irritated by me calling inquiring as to when they were going to start the work. He said it probably wouldn't happen till around the end of November early December. I said that was unacceptable and he became abrasive and abrupt. I reminded him that he had $8,100 of our money. I also mentioned to him of the recent TV commercials that I had seen offering a 20% discount. He laughed at me and said; you know how those things work. That 20% was already figured into the price. I asked him if he really thought I that was stupid? He quickly changed the subject and said he would call back within the hour with a start date. Some woman called instead and left a message with the start time on my answering machine rather than call me on my cell personally. I called that woman back and ripped into her and complained about the salesman and the way he had treated us and I wanted our money back. She convinced us to come in and meet with them. We went into comfort to meet with the project manager and go over all the details of the project and to our relief we were told the salesman handling our project was no longer employed there. Earlier we had changed the style of siding and color with the salesman who never submitted the change order. Luckily Comfort found the e-mails we sent him concerning the change order. it was caught in time and the change was made; so we thought. The Job was started a week earlier than scheduled which was great. They came to install the doors. Great job except one door is two inches narrower than the old one. This is due to the salesman's inability to read a tape measure properly. If we can get the washer/dryer through that door we'll let it slide. If not, Comfort is buying us a new door. When the siding was started my wife came home to find one side of our house sided in the style we had previously ordered and rejected. They had to rip it all off and start all over again. That set them back several days because they had to get the order straightened out. The first crew to show up spent more time sitting in their truck drinking coffee talking and playing on their cell phones than working; according to our neighbors on both sides. Our neighbors seized every opportunity to tell us of the crews continual laziness, loud talking arguing and continual use of profanity. There was no consistency in their work. These guys would start a section on one side get bored and go to another side of the house and then start another section. It looked ridiculous and made no sense. The neighbors were actually making jokes about it and I was quite embarrassed by their constant haranguing over it. It was the running joke of the neighborhood. There were days when it looked like nothing was getting done and a couple of days when they didn't even show up at all. The last straw was on a Saturday when my wife and I were going out for the day and my wife crossed the yard to talk to our neighbor for a minute when she noticed what she thought was smoke coming out from under the siding. She thought the house was on fire and quickly called me over. It wasn't smoke, it was steam. Turns out one of Comforts ace siding installers had covered over the dryer vent; my wife had just put a load in the dryer before we were about to go out.. Had she not noticed the steam and had we left, there is a good chance we would have come home to a pile of ashes. I finally blew my top and called the after hours answering service and demanded they have someone call me immediately. When they did call I ordered them to come and get their stuff off my property. I was that angry. A manager named Jay talked me into allowing them to send another crew, of which I reluctantly agreed. Jay was someone Comfort assigned to smooth things over. He seemed like a decent guy and if not for him I probably would have kicked comfort out of here for good. The new crew Jay sent over was great. The foreman's name was Brian. Unfortunately Brian had to fix a lot of mistakes the previous crew had made. He and the two fella's helping him had an excellent work ethic and demonstrated a constant professional attitude the whole time and seemed to know their stuff. Another unfortunate was that they had a helper from the previous crew working with them and they had to babysit him the whole time. He was totally useless and his finish work was very poor. When I pointed out a problem with the siding looking a bit off level he chose to argue with me and tell me that it was my house that was off. Well, it might be, but that's because it's an 80 year old house. But still that is no excuse for poor workmanship. There are ways to correct that. Anyway when I put a level up to the freeze board it turned out the house was spot on level. It was the lazy lout who did not take time to measure properly. Brian ended up having to fix this jerks abortion. We are very pleased with Brian's work and hope Comfort knows what they have in his crew and reward them accordingly. We are now into the first week of January and the job has just been completed. It was started the week before Thanksgiving. The exterior doors took one day to do. That's front door, side door and the slider in the back. Great job except for the side door being two inches narrower. Not the carpenters fault. That's totally on the x-salesman. The siding was started later that week. It was a total nightmare from the beginning until Jay took charge and sent Brian and his crew over. I will say the quality and aesthetics of their finished work is excellent. But in good conscience because of the way this whole job was handled and the stress my wife and I had to endure for four months forces me to give them a very poor rating. I blame Comforts management team for not keeping better control of the situation and nipping it in the bud sooner. In the end it was Brian and his team who saved the day. I do think Comfort should take a considerable amount off the outrageously high bill for this absolute preventable nightmare they had created for us and they should also honor the 20% discount that their salesman laughed off. They are the ones who chose to air the 20% off TV commercials in our market at the time of my contract. I won't hold my breath though. The funny thing is, one of the excuses I heard from Comfort was "good help is hard to find." At a price of $24,000 that's not what I want to hear. I'm glad it's over and will never use them again I am sorry to say. The owners of Comfort should be ashamed of the way they treated us. I wish them well and good riddance.