The job went extremely well. Tom met with me prior to the job and we discussed what needed to be done and began to lay out a plan. Tom had good ideas and was very resourceful in finding solutions to problem areas. He was very helpful and honest in telling me when something I wanted to do was unnecessary or not cost effective. He always kept budget in mind. I appreciated his honesty, his very calm, gentle, and measured manner, and his willingness to discuss, rediscuss, and revisit the job site with me. I very much appreciated my questions and concerns being addressed. He never, ever said, "Trust me. It'll be fine." I had heard that or something like it, from other contractors who had done work for me and from contractors I interviewed. With Tom I felt that my questions would be answered and not diverted with "Trust me, it'll be fine," and they were. Tom was punctual, came when he said he would, completed the work when he said it would be completed, and tried to accomodate me on several occasions when I asked him to do further work. We communicated by email extensively, but Tom was very willing to talk by phone as well. He periodically emailed me pictures as the work progressed which was especially helpful to me as I don't live in the vicinity of my rental property.