The first thing that impressed me, was the initial contact. The salesman was knowledgeable, courteous and prompt. He took all my info, room measurements etc. and said he would get back to me in two days with detailed estimates. Like clockwork, he stopped by with the estimates. Included were estimates for two different brands and possible locations for the units. He took the time to explain in complete detail, how exactly the ductless split heat pump system worked, the pros and cons of each brand, and made sure I fully understood the placement suggestions he came up with. This also included where the lines would run on the outside of the house, as well as the placement of the outside unit. ( I also received estimates from four other companies. Three never even bothered to get back to me with final prices.) We both agreed I should take some time to consider the different options and prices. I did contact him a few times over the next several days with questions, and again, he made sure before we ended our call, that my questions were not only answered thoroughly, but that I comprehended the information that was given to me. Once I had made my decision to go with Crossfield, he stopped over to sign the contract, and to completely go over the installation process once again. Before the installation date was even set, I was pretty confident I knew what to expect. The installers arrived promptly on the morning scheduled, and again, they went over the installation to be sure we were on the exact same page as far as placement of the units. This was the professionalism I was looking for! The installation went off without a hitch. It took two days to complete, and they kept me informed the whole time as to what to expect next. Once the installation was complete, it was tested for pressure and leaks. Within minutes the house was getting cool. What a relief! I honestly can't say enough about the job done by Crossfield Heating and Air Conditioning. This was a pretty pricey investment, but by the time the installation began, I was very comfortable with the decision I made. The installers were first rate. It was plainly obvious they were not only very skilled at their craft, but they seemed like they genuinely enjoy what they do. Chalk up another feather for putting my mind at ease.