We were very happy with the service provided. We originally called and left a message about a leak in the water tubing that feeds the refrigerator's water dispenser and ice machine. Brian sent a technician out the same day, and he arrived exactly when he said he would. After taking a look at the way the tube had been installed and connected to the plumbing, the technician actually recommended that we call a plumbing service instead so that the underlying problems with the installation could be more accurately addressed. I mentioned off hand that we had a problem with the water dispenser not working consistently, and the technician offered to diagnose and fix the problem while he was out. It was clear from how fast he worked that he had experience with this kind of problem before, and was able to get the dispenser working in a short period of time. He only ended up charging us for the dispenser repair, and not for his time in examining and diagnosing the tube problem. Overall, I was impressed at how thorough his work was and how honest he was about what it would take to have the job done correctly, rather than be concerned with just doing what he could and charging us for it.