On May 12th I called and spoke again with Corey. I indicated that the pool was open, and that I had encountered a second problem. The filter pump was tripping the circuit breaker, and would not remain running. I asked if he could come sooner than the following weeks appointment, and he said he would try to come by the end of the week (the 16th). He said he would call before coming out. During our discussion, he said he thought the problem was likely that the pump had simply frozen (even though I told him I had stored it inside my basement for the winter), and he would try turning the shaft by hand to get it going. I let him know that this was a new pump (2007), and in any case I thought the problem was with the automated Jandy system relay. We ended the call with him saying he would try to get to us by the end of the week. That same day I removed the pump, took it to a local dealer, and had it bench tested. It ran fine. I brought it back home, and after reinstalling it had the same circuit breaker problem. I put in a new breaker, with no change in result. I called the pool company (Leisure Craft Pools) left messages for Corey, including information about my efforts, and got no responses to any of my calls. I called again on the 16th or 17th, left messages, and got no response. You should know that I rewired my pool pump so that it would run directly off of an outside outlet, and it has run just fine. Unfortunately I still do not enjoy the ease of use that I had with the automated system. Anyway, on the 19th of May, the day of my initial appointment, no service. I called and was told that Corey would contact me. By May 23rd I still had not received a call, nor a service visit. I called, and got no response to my phone message. On May 30th I wrote to the company president, Mike Kohlhas and laid it all out again. I also stated that I would no longer be a customer of his. If you guessed that I got a response from the letter you would be mistaken. This company, in my opinion, should be avoided at all costs. Had I not had the ability to rewire my pump to run the pool I would be looking at a green mess instead of clean water. I suppose it's easy to run around and open pools in the Spring, or install equipment components, and get the fast bucks. When you have a technical problem it's clear that they are not equipped to handle the job. Find another company to do your work. I have contacted another local company, and because it was already 'high season' I could only get an appointment for service on June 12th. I will be sure to write an update on what I am hoping will be a better experience.