To begin with, I really like and respect Kara Heider, the owner. Her assistant Wanda is excellent, as well. I am simply not pleased with the overall cleaning. A few are excellent workers. Some are great in the beginning, but then slack off. Others simply take shortcuts. This results in areas that have not been cleaned to the degree promised. I realize my expectations, in general, may be too high. In the beginning, I was assured of a superior level of cleaning each time. This has not been the case. The service is not inexpensive, and is the most I have ever paid. When I did report the deviations from the promised, Kara took care of them right away. I did not like having different cleaning people, as they were not oriented to my home. In fact, the last poor girl at my home somehow burned her fingers on our shower steamer. This never happened before, and if she was properly oriented, would likely never have happened. Kara undoubtably knows how to clean. I think the biggest problem is the lack of effective supervision, which would take care of all these problems. As a result, and after multiple problems and concerns, I have decided to clean my own home. Believe me, I don't have the time or energy to do this, but my husband and I are tired of the problems. The last straw was the injury in my home. To this day, I have yet to hear from Kara regarding this. I would suggest that if you use this service for regular home cleaning, you insist on regular supervision for accountability. I would also insist that you be notified if someone new will be entering your home for cleaning. These strategies can help to tease out those who routinely fall short. I do not feel I have to do this.