Recent Review: They came the day they were scheduled, but were very late, they were over a half hour late when they finally called for directions because they couldn't find my house. When they got there my husband had to go out to their truck because they didn't know which items were mine. My husband showed them what it was that we ordered and the installation began. I was told everything would be done in one day...this was not the case (mind you this is our only bathroom and I have two small children). Only one out of three wall panels were correct, the other two wall panels had the tile pattern facing the wrong direction!! They would have to get the correct panels and come back the next day. I am not happy...I called and complained, I beleive I spoke to Ralph, but am not 100% certain, but I was talking to someone at the top who was in charge. The next day they came, had the correct parts and finished the installation. The workers were gone by the time I got home from work but when I walked in and saw the work, I was not happy!! Granted, the walls and the bathtub looked nice, of course, they were new...but the grout job was awful!! You could see the grout was applied with someone's finger because there were finger prints and finger indents all over! The grout was not applied smooth or evenly, there are many crevices and bumpy patches all over and spots where grout was done in one direction then started in the same spot and applied in the other direction causing a large lumpy glob of grout!! NOT HAPPY!!! I called and complained to the same person I had already spoken to, (I believe Ralph) and told him I was very unhappy and that it looked terrible...he apologized and said I would get "a few hundred dollars as a refund" I was still not happy but didn't want to loose my tub/shower for another day (two days of work and a day to dry, to 3 days total for us with no tub/shower) so I said fine, by this point I was just so mad I didn't want to deal with them anymore. About a week or so later I got a check for $100!! Talk about the final slap in the face!!! SO MAD!!! Dont' even want to deal with them anymore...but have told everyone I know not to use them and have told them all what happend...so now here we are...just under two years later...all those lumps and crevices in my grout...now have mold growing behind the grout!!! BEHIND the grout, because it was not applied correctly and water seeped in behind the grout...I call to get someone to fix, I am told I have to send in pictures so a tech can assess them and send someone out, they will call. I sent out pics on 1/8/14...two weeks later still not call. I call them and I have an appt for a tech to come and repair my grout! YAY!!! NOT...next day I get a phone call that I have to pay $150 to have the grout redone!!! WHAT!?!? The contract I signed says all materials and WORKMANSHIP are covered for 5 years!!! They told me that since it was over a year that its not covered??? My contract states something very different!! Now they are trying to find the pictures that the installers took when they did the work and will get back to me. I am very unhappy with their service and I am finding that they don't stand behind their work. It is clearly an improper installation issue but they are still trying to make me pay to have it fixed! Unbelievable!! I complained about the grout issues the day it was done...but I am told because it didn't happen in the next few days that it's not their fault...I'm sorry last time I checked mold didn't grow over night, and that just goes to show that I did clean and maintain my shower as per their specs (which they do give you a list of cleaners you can and can't use and direction on the care of the shower/grout) its because the grout has now pulled that far away from the walls over time that water is able to seep behind it. I DO NOT recommend using them at all. They are overpriced for their quality of work. If I had this to do all over again I definitely would have chosen a different company and recommend anyone else looking to look elsewhere.