In the past I have reviewed Artic Bear on Angie's list as awesome. As time has passed I have lowered my expectations of the work they perform. The latest (8/17) was an inspection of which I pay an ongoing monthly fee. Their inspector "cosmetically" damaged my A/C unit. I wanted the four damaged pieces replaced. Artic Bear replaced two. The damage was caused by something, possibly a cleaning agent sprayed, into the A/C unit and getting all over the A/C's housing, fan, top grate and another piece. I did a google search to find out how an A/C cleaning "should" be done. I determined and it was determined that the A/C housing was not removed and the cleaning agent was just sprayed thru the top grate and onto the coils. Spraying thru the Grate would not reach the coils. This is not how this is to be done. The A/C housing should be removed, the inside coils sprayed, let to set, and be flushed with running water and a hose. This was not done. I placed a call to Artic Bear about what pieces I wanted replaced. The only call I got was that pieces were ordered. No confirmation was made to confirm the asked for pieces were ordered. The two pieces arrived and Artic Bear came and installed them. I told the installer that there should have been four pieces. He didn't know anything. There was never a call from Artic Bear to ask if everything was okay and was I satisfied. I am not their most wonderful customer. After dropping over $20,000 with them you think they may just be a little nicer. Nope. Lastly the inspector was at my house for two hours and before he was leaving he presented me with a detailed $2,500 estimate to replace some old pipes and add an outside faucet to the other side of the house. He should have taken the time to do the A/C unit correctly rather than pushing for more work. I turned the offer down. The ice maker hook-up was around 6/2017. All the plumbing was all ready installed, by Artic Bear. The ice maker connection was completed, but they never turned the water on to go to the unit. Being disabled and unable to get into position to determine what valve turned the water on, I had to have my wife unhook the hose and then crawl under the sink and turn knobs until we found the right one. She then had to hook up the hose. I did not complain, but a trend was developing. It may be sour grapes but Artic Bear installed a new sink and faucet among other tasks. It was probably back in 2014. Back then, they finished the job and I thought all was well. About two weeks after the installation I went to the basement and found that I had a mini flood. The hot water connection was leaking and had been for two weeks. Once again this is not something I could fix. I called Artic Bear and they came tightened the connection--no charge. But also no apology--nothing--see ya. The basement is somewhat finished and the leak went down behind sheeting that covers the concrete of the basement wall. Three shelves collapsed and misc. items were water damaged. Someday I will need to remove that sheeting to find out what is behind it. That day has not come yet. I admit I should have said more or done something, but I didn't. But at no time did Artic bear reach out to me; knowing full well that the three issues were their fault. It is apparent that once Artic Bear completes a job, you are on your own. These three incidents were minor mishaps and all three were the results of shoddy work. Just inattention to what should be basic standards. I have to wonder now how the big jobs went. No issues at this time. Artic Bear installed a new furnace, central A/C unit, water softener system, reverse osmosis system, a wall room A/C with out side unit, sink, faucets in kitchen and bathroom, new gas line, and new connection to the outside water source. I have always been very cordial to all the folks that have done work for me, except the A/C. That pushed over the edge so to speak, because this foolishness had gone to far. I will see in the coming months what these inspections are, as I have advised Artic Bear that I will be sitting right beside them when they do any inspections. Maybe a little late, but I want to see exactly what I am paying for and how they conduct their inspection as all their installed pieces are covered by a monthly fee. They no longer have my blind trust.