Recent Review: Owner, office, and installer were all Helpful, polite, knowledgeable, on-time, receptive to, and patient with, all questions prior to, during, and after installation. Work was done in an efficient, tidy, quiet manner. No problems at all. Will definitely return to Affordable for any future products or services needed.
Business Description: ANC is proud to have been voted the number 1 heating and air conditioning contractor in the southern tier of ny by the readers choice awards, 25 years in a row and we enjoy a very positive rating by the better business bureau, simply due to the case that we treat our customers like family. ANC also has one of the largest fireplace showrooms in the area so our customers can actually see and use one of our superior hearth products.
Owner, office, and installer were all Helpful, polite, knowledgeable, on-time, receptive to, and patient with, all questions prior to, during, and after installation. Work was done in an efficient, tidy, quiet manner. No problems at all. Will definitely return to Affordable for any future products or services needed.
- Nancy T....
CANC Heating and Air Conditioning
Update: While we stand by our review of the installers and their service, we must seriously warn anyone who is considering doing business with ANC Heating. The personnel in the office have a total disregard and lack of respect for their customer! We have been trying for the past two months to receive a $25.00 payment, which they agree is due to us. We have left several phone messages with at least 4 different people in the office, requesting a call back. Instead, we have been blatantly ignored. So for the sake of a mere $25.00, you could say ANC has won this little battle. They have, however, lost our respect and our business. We went to the ANC showroom (which is very nice) to select a fireplace. They have many choices, depending upon your needs. Salesman then came out to assess the fit and the installation of the selected unit that we purchased. Unit was ordered and when it came in, they called us and set up an installation date. Installation date arrived, and so did the two installers, right on time. They were very professional and yet friendly. This was a very involved installation due to removing the old fireplace, resizing the opening in the wall for the new fireplace, and changing out the roof vent. Even though the weather was cold and rainy that day, the installers didn't complain one bit. Jim and Eric worked long hours to make sure everything was done properly, and did it all without making any mess in our home. The work they did was very precise and we are very pleased!