At first I was not happy with this company. I had contacted them in April, got an estimate in early May, and was told they couldn't come out to install the liner until late June. It seemed like they were planning on installing it way too late. My wife was due to have a baby in July and her swimming would be over for the summer after just a few weeks. However, the weather was cool and swimming would not have happened anyways, and they were also able to get the liner installed a few days earlier than they had estimated. It worked out perfectly with the weather so I got over that. Colleys sent four employees out early on June 20th, a foreman and three workers. They spent all day draining the old liner, removing it, cleaning the framing of the pool, replacing fittings, and installing the new liner. They worked efficiently, were very friendly, and got the job done. That night they had be run hose water in the pool until it got to a certain level, while shop-vacs kept the liner tight to the wall. The next day they were out again very early to install the steps. Again they were quick, cleaned everything up, and were out of there. The pool looked great and still does, and all we had to do was fill it up the rest of the way. One other hitch: I was told that I would be given a small used sand filter free of charge, but when they tested it out, it leaked. So instead they sold me a new sand filter at what I'm assuming is cost considering it was $200 less than what they have it going for in their store. No problem. It works great. All in all I would use Colley s again. I would just recommend getting your job request in very early in the season and your deposit soon after to ensure prompt service because it appears that the crew that was out to my house was THE crew. UPDATE (10/13/2015) A 4-inch portion of the liner came unsecured over the course of the liner's third summer of use. Called Colley's in late August to schedule someone to come out and fix it, but could not get an appointment until 10/13. At approximately 10 AM two technicians from Colley's showed up and I directed them to the pool. Before heading to the pool they asked me to boil water so that they could heat up the liner to stretch it easier. I went inside and put the pot on and was back outside in two minutes at which point the techs were returning from the pool. They told me they didn't need the water and the job was done already. Two minutes of labor (to say three would be generous) to reaffix a pool liner I paid them 2800 dollars to install three years ago. I was told it was not covered under warranty and was charged $119.63 for the service call. Techs told me there was nothing they could do about it, that their boss John Kibler had told them to do what they have to do to get payment. COLLEY'S CHARGED ME $119.63 FOR TWO MINUTES OF LABOR.