Orchard Park Pool Liner Replacement

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Reviews
Recent Review: For over 20 years I have had excellent service from John Kuebler of Pro Pool Service. He always responds to calls -- often walks you through problems on the phone without charge. He has opened and closed my pool for many years, delivers chemicals for the year at a reasonable cost, replaced the old pool lliner in 1999, replaced an aging filter, installed solar heating panels (what a great investment -- really extends the swim season). I would recommend John to anyone with a pool who is looking for honest, reliable, economic service.
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Recent Review: Overall, I have really enjoyed working with Beverly, Mark and their crew from Royal Pools. It's obvious that Mark is very knowledgeable, and he and the workers have completed the jobs quickly, yet thoroughly. I also appreciate Mark's willingness to answer all of our questions, and his honesty. The one negative to this service is that it's "hit-and-miss" with respect to answering and/or returning your phone calls. When you DO get through, Beverly is quite pleasant and easy to work with...though it's often tough to get a specific time for your service (because it depends on how long the crew's other jobs that day will take). Being a new pool owner and having ZERO experience with other pool services, I don't know if this is a "flaw" in Royal Pools' operation, or if this is just standard and a part of this type of business. Despite that, we have been more than satisfied with their service, and will definitely hire them again in the future.
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Business Description: Transform your environment with Chameleon. Have happy, healthy and fun filled days in your family oasis. For many years now, Chameleon has been providing our water-loving customers the best pool and spa experience in town. Now, you too can have waterfront property! We provide custom designs for swimming pools and spas - as well as pool maintenance services. And, you can build your pool in any shape you desire.
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Business Description: Through dedication to our customers and our commitment to quality, we feel that we can offer you the best service in the Concrete& Landscaping industry.
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Recent Review: American Pool was really good. I did some shopping over the phone and I decided to go with them. They were really nice and friendly. We have had no problems so far. It all went really smooth.
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Recent Review: We were losing water when the skimmer line was open. The guys arrived, confirmed that the skimmer line was broken, and went straight to work. They had to break up the concrete, dig through the mud, fix the pipe, fill the hole, and pour more concrete. They cleaned up everything when they were done; the patio looked exactly the same as it did before they started working. The work was done in 2 days because initially we thought we only had a problem with our skimmer line. After the skimmer line was repaired, we were still losing water. They came back out (the same day we called), checked all the other lines and started working on the return line (same process as before, just different area). Excellent work!!! I can't compare/evaluate the pricing because no other company was willing to fix the pipes of an inground pool unless they installed the pool.
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Recent Review: Still in the early stages, so far I am very happy with everything.Staff are very professional, answer questions & respond in a timely manner.
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Business Description: Retail store,swimming pool openings and closings, in ground and aboveground liner replacement , custom in ground safety covers. pools and spas and supplies, parts ,above ground pool packages installed,free water testing
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Recent Review: Majestic Pools was punctual and very friendly. They explained what they were doing, they gave proper information about putting the pool back together .

Reviews in Orchard Park to Replace Swimming Pool Liner

CPACIFIC POOLS & SPAS
I first contacted this company among others for quotes to replace a inground pool liner in the summer of 2010. The person I dealt with Paul (not owner) came out and gave a fair price and good information about the process. We decided to wait until the next year (2011) to proceed. I began calling in March of 2011 to get the process moving. I was told by the office staff I would need to wait until Paul returned from a medical leave. I would call periodically over the next 2 months waiting for a call back. Finally he returned to work and was able to visit me again. We agreed on the work to be done - new liner replacement and repair of the sand bottom. I was told the liner would be in about 1-2 weeks after they ordered it and would be installed soon after. We ordered the liner in mid May. After about 2 or 3 weeks we called to check on the status and where told there was a problem - someone at the company forgot to sign off on the paperwork and the liner was never ordered. It was finally ordered and was received about a week and a half later. As a side note the months of April and May where very rainy.This will be important later. I contacted Paul about when install would take place. His answer was he need to check with Joe the owner. I heard back and was told a week or so. When I didn't hear anything after a week, I called again to inquire. Again told Joe would need be asked. A few days later a crew came out to remove the old pool liner. I was never told when they were coming. They just showed up. It was not part of the contract that they take the old liner to dispose of and it would be my responsibility. Fine, however the rolls of old liner where water logged and rolled into bundles that could not be lifted by one person. Upon later inspection, I found the leaves and muck from the pool was hidden behind a stone wall instead of put somewhere I could of had disposed oo them properly.Additionally they proceeded to pump all the remaining water to area of my yard that contained a shed and children's playset creating a muddy mess. I was left to remove some minor tree roots that we supposed to be removed by the company (it was on the contract.) It took me about an hour later that evening and finally I was ready for the new liner.I again called to find out when the liner was to be put in. After a few more days of no response, I again called and ask that the owner contact me regarding my scheduled date. I was never called. Finally I was mistakenly given the owners cell phone number and contacted him directly. The conversation started off normally with me inquiring about my scheduled date. He proceeded to provide all sorts of excuses, the main one being the rain. I said I understood that, but just wanted a date to plan accordingly. He said he couldn't provide a schedule, since there isn't a hard schedule. The jobs are scheduled the night before. I told him about the ordeal I had with the failure to respond to my early requests to get on the schedule in early spring and the whole mistake by his company with the order. Of course he knew nothing about it. He did know about the bottom of the pool and the tree roots, citing these as reasons for not coming. I advised him that it was noted on the contract about these things and of course he did not know about that. His response was that there are people from the previous season still waiting for their work to be done and they aren't complaining. At this point we both are out of hand yelling and cursing. Finally we settled down and he told me the crew would be out in 2 days. Of course they didn't show up. No call. I did receive a call later that night saying they would be over the next day. The next day came and still no guys. I spoke to Joe again and he assured me that they would be out later in the day. Finally the guys did come out at 6:30 pm. The guys that came and did the work were excellent. They are the reason this company is still in business. They worked hard, were very informative and motivated. Great job guys. Unfortunately the owner never came out to inspect or contacted me or made an effort to improve the customer relations.
- Mike P....
AMR POOL ENTERPRISES LTD INC
We were losing water when the skimmer line was open. The guys arrived, confirmed that the skimmer line was broken, and went straight to work. They had to break up the concrete, dig through the mud, fix the pipe, fill the hole, and pour more concrete. They cleaned up everything when they were done; the patio looked exactly the same as it did before they started working. The work was done in 2 days because initially we thought we only had a problem with our skimmer line. After the skimmer line was repaired, we were still losing water. They came back out (the same day we called), checked all the other lines and started working on the return line (same process as before, just different area). Excellent work!!! I can't compare/evaluate the pricing because no other company was willing to fix the pipes of an inground pool unless they installed the pool.
- Angelica M....
AColley's Pools & Spas
Still in the early stages, so far I am very happy with everything.Staff are very professional, answer questions & respond in a timely manner.
- Mary A....
FMajestic Pools & Spas
The sales person was very nice and seemed to want to please his customers. I was able  to contact him in my hours of despair. I asked him to consider in the contract to open the pool since they would be tearing out the liner. The two men that opened the pool caused nothing but havoc. The left my yard filled with garbage. and pool supplies . When I called to complain Majestic said thats what they do. They never clean the pipes ans things involved, I don't have all the technical lingo. It later on caused more problem and we had to get a new heater. They never backwashed air was not getting trough and another plumber had to be called. I do have  picturesnof this mess. The men that installed the liner were very good and did a good job. The end result was that they treated us with disrespect and I would not recommend them to anyone. They wanted us to accept work that was poorly done and the owners would not call us back during this ordeal.   Thank you for this opportunity to express myself and still hope for better times. I just feel if you can't be curtious when your spending $5000.00
- Kathleen P....
ABEAUTY POOLS INC
Their service is superior. I haven't used anybody else in so long that I don't know how their prices compare. When I started with them, there was no question that they were the best ones out there. They are not the people who installed my pool and I wish they had been. They have done an excellent job of my upkeep and they continue to.
- Velinda Z....
BColley's Pools & Spas
Their cleaners are punctual and professional.  The staff members are knowledgeable.  I wouldn't go anywhere else for pool service.
- Matthew D....
FMAJESTIC POOLS INC
I called to get an estimate for a pool liner. They took down my information and said someone would contact me to set up a visit to measure the pool. After 3 days of not hearing from anyone, I wrote them off and got other quotes. Over two weeks later I come home to find a card on my door saying they stopped by and wanted to know if I was still interested in a quote, when the gate would be open and dog put away. Poor professionalism and responsiveness!
- Ross H....
AColley's Pools & Spas
Colley's was prompt and much more professional than other pool services I've used. They came on time and finished their work quickly. Price is comparable to other services.
- Molly G....
FColley's Pools & Spas
At first I was not happy with this company. I had contacted them in April, got an estimate in early May, and was told they couldn't come out to install the liner until late June. It seemed like they were planning on installing it way too late. My wife was due to have a baby in July and her swimming would be over for the summer after just a few weeks. However, the weather was cool and swimming would not have happened anyways, and they were also able to get the liner installed a few days earlier than they had estimated. It worked out perfectly with the weather so I got over that. Colleys sent four employees out early on June 20th, a foreman and three workers. They spent all day draining the old liner, removing it, cleaning the framing of the pool, replacing fittings, and installing the new liner. They worked efficiently, were very friendly, and got the job done. That night they had be run hose water in the pool until it got to a certain level, while shop-vacs kept the liner tight to the wall. The next day they were out again very early to install the steps. Again they were quick, cleaned everything up, and were out of there. The pool looked great and still does, and all  we had to do was fill it up the rest of the way. One other hitch: I was told that I would be given a small used sand filter free of charge, but when they tested it out, it leaked. So instead they sold me a new sand filter at what I'm assuming is cost considering it was $200 less than what they have it going for in their store. No problem. It works great. All in all I would use Colley s again. I would just recommend getting your job request in very early in the season and your deposit soon after to ensure prompt service because it appears that the crew that was out to my house was THE crew. UPDATE (10/13/2015) A 4-inch portion of the liner came unsecured over the course of the liner's third summer of use. Called Colley's in late August to schedule someone to come out and fix it, but could not get an appointment until 10/13. At approximately 10 AM two technicians from Colley's showed up and I directed them to the pool. Before heading to the pool they asked me to boil water so that they could heat up the liner to stretch it easier. I went inside and put the pot on and was back outside in two minutes at which point the techs were returning from the pool. They told me they didn't need the water and the job was done already. Two minutes of labor (to say three would be generous) to reaffix a pool liner I paid them 2800 dollars to install three years ago. I was told it was not covered under warranty and was charged $119.63 for the service call.  Techs told me there was nothing they could do about it, that their boss John Kibler had told them to do what they have to do to get payment. COLLEY'S CHARGED ME $119.63 FOR TWO MINUTES OF LABOR.
- Brendan A....
AWNY Pool Doctor
I'm very satisfied with the services they provide. I don't hesitate to recommend them for either pool opening or closing, as well as ongoing chemical maintenance of the pool. They're very reliable. Their prices are very reasonable. They communication was good. The reliability was good. They showed up when they said they were going to show up. I've used a number of different pool services and as far as I'm concerned, they're the best.
- Ben F....